UniFYI

Sep 2025

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A Monthly Roundup of Insights from the Unicommerce Ecosystem for D2C Ecommerce

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UniFYI

Sep 2025

A Monthly Roundup of Insights from the Unicommerce Ecosystem for D2C Ecommerce

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From the CEO's Desk

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Kapil Makhija

CEO & MD, Unicommerce

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"The festive season is here, a time of bigger opportunities and rising customer expectations. To help you capture every bit of this growth with ease, we’ve rolled out updates that make operations more effortless: Uniware now syncs Amazon orders directly, Blink Mode speeds up packing and dispatch, Convertway’s Instagram automation keeps customers engaged, and Shipway offers live RTO visibility to protect your revenue.


We’ve also shared GST Bachat Utsav updates, logistics insights, and more to help businesses stay ahead and grow seamlessly. "

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Kapil Makhija

CEO & MD, Unicommerce

"The festive season is here, a time of bigger opportunities and rising customer expectations. To help you capture every bit of this growth with ease, we’ve rolled out updates that make operations more effortless: Uniware now syncs Amazon orders directly, Blink Mode speeds up packing and dispatch, Convertway’s Instagram automation keeps customers engaged, and Shipway offers live RTO visibility to protect your revenue.


We’ve also shared GST Bachat Utsav updates, logistics insights, and more to help businesses stay ahead and grow seamlessly. "

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What’s New @ Unicommerce

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  • Latest Product Updates from Convertway

Automate Instagram Replies and Unlock Up to 3% More Growth

Keep your audience engaged 24/7 by automatically responding to Instagram comments and DMs. This automation saves you time while boosting conversion rates by 1% to 3%, turning followers into loyal customers and reducing manual effort.

Maximize WhatsApp Reach in Seconds with Smart-Retry

Enhance your WhatsApp campaign’s effectiveness using our smart-retry capability that automatically sends failed notifications again. Choose your preferred retry period between 1 to 5 days, with retries paused during quiet hours (10 PM to 8 AM) to maintain a smooth customer experience.

  • Latest Product Updates from Uniware

Seamless Order Processing with Uniware and Amazon SmartHub Integration

With SmartHub enabled in Uniware, Amazon Flex and Easy Ship orders sync seamlessly, keeping statuses, invoices, labels, and inventory updated in real-time. This automation helps you cut manual work, speed fulfillment, and prevent penalties.

Blink Mode Activation for Faster Packing and Dispatch

With Blink Mode capabilities, you can toggle Quick Pack, Quick Dispatch, and Channel Image Assistance on or off based on your specific needs. This flexible control lets you manage packing and dispatch workflows efficiently with minimal setup.

Ensure B2B Order Accuracy with Real-Time Editing Feature

On Uniware’s B2B panel, you can modify quantities, SKUs, and selling prices in orders before processing. This capability ensures accurate fulfillment, supports better negotiation, and reduces costly errors, empowering your business with real-time order edits for smoother B2B operations.

  • Latest Product Updates from Shipway

Empower Your Business with Bluedart Reverse Shipment Solutions

You can simplify the returns process by using Bluedart as a new reverse logistics partner. This addition offers more flexibility and choice in return shipment assignments, helping you manage returns efficiently. To start using Bluedart for reverse shipments, you can connect with their POC for quick onboarding.

Get Daily Visibility into “RTO Delivered” and “RTO” Statuses with Automated Reports

Stay on top of your returns effortlessly with an automated email showing all shipments marked ‘RTO Delivered’ and ‘RTO’ from the previous day. You’ll receive this email at 8 AM IST, including total counts and a CSV file with detailed shipment data, giving you clear visibility into RTO statuses without any manual tracking.

Our New Integrations

From Uniware

  • Lotus iMall: Lotus iMall is India’s leading manufacturing ecommerce platform, offering a vast range of products from top international and local brands. We combine endless style possibilities with unmatched quality to keep you ahead of the trends.
  • Babyshop: Babyshop is a leading children’s retail brand under the Landmark Group. It offers a wide range of products for babies and children, including clothing, toys, and baby gear. With a legacy of quality and value, we’re here to support India’s families in every milestone.
  • SB Express: SB Express Cargo is a leading domestic and international courier service provider, catering to individuals, SMEs, and corporates with over a million monthly deliveries. Focused on customer needs, it continues to set benchmarks in quality and reliability within the express logistics industry.

Welcoming Our Newest Brands

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Client Testimonial

Catch a glimpse of TCNS Clothing Company, India’s leading women’s ethnic wear brand, which has deployed Unicommerce’s integrated post-purchase technology stack to strengthen its omnichannel operations and achieve 9x growth while enhancing customer experience.

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Watch the Testimonial
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Browse Our Insightful Blogs

Get a complete insight on GST Bachat Utsav 2025, the government’s 100-day campaign to pass GST 2.0 benefits directly to consumers. Learn about how e-commerce platforms can participate, seller compliance, the broader impact of GST Bachat Utsav, and more.

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Read the Blog
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The logistics landscape is transforming fast. Are you ready? This ultimate guide equips you with the tools to stay ahead, boost efficiency, and turn logistics challenges into growth opportunities in 2025 and beyond.

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Read the Blog
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In the Spotlight

Unicommerce Unveils Game-Changing GST Guidance Tool for Seamless E-Commerce Compliance

Unicommerce has launched its GST Guidance Tool to simplify tax compliance for online sellers, instantly compare old vs. new GST rates, save time, and upload marketplace-ready updates with ease.

Read More
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Dabur’s NewU Partners with Unicommerce to Streamline Omnichannel Operations

NewU, a renowned beauty and personal care brand has partnered with Unicommerce to automate order processing, gain real-time inventory visibility, and enhance omnichannel shopping experiences.

Read More
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Our Success Story

Discover how Juggerknot leveraged Shipway to reduce RTO by 25% and achieve a 97% delivery rate. A success story of streamlined logistics and stronger customer trust.

Read Here
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