Frequently Asked Questions

Have questions regarding our e-commerce technology solution? Let’s resolve your queries in the FAQ section, which is focused on your concerns & doubts. 

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General Questions

What does an order management system do?

An order management system gives you in-depth visibility over your stock operations. It is the virtual strategy of organizing your order-oriented functions so that you can track and manage the lifecycle of a product easily.

Why is omnichannel retailing important?

Omnichannel retail is a business strategy that enables you to communicate with your customers across all the touchpoints. Be it in-store or online sales channels, omnichannel trade empowers you to give a unified experience to your customers. Since the e-commerce landscape is evolving at a rapid pace, you need to optimize your current capabilities to establish your mark, which is only possible with omnichannel.

What is the role of inventory management?

The basic role of a robust inventory management system is to control & maintain the levels of inventory across multiple sales channels so that you neither face stockout nor witness the situations of overstocking. Moreover, you get regular updates that give you a magnified view of your inventory.

What is D2C vs B2C vs B2B Order Processing?

The eCommerce order processing model refers to the planning, organizing, directing, and controlling of your business operations to make profits. There are many business models, including the B2B, B2C, and D2C models.

B2C model means when processing orders for the customers, while B2B means selling directly to the businesses. While both D2C & B2C models deal directly with customers, the major difference between the two is; in B2C, businesses can sell products of other brands as well, whereas, in D2C, businesses sell their own products, eliminating the scope of middlemen and distributors.

What is the difference between Omnichannel vs Multichannel?

While both multichannel and omnichannel deal with multiple sales channels to sell the products, the basic difference is that in omnichannel all the channels are integrated with each other so a business can give constant experience to all. Moreover, the omnichannel approach is more customer-oriented, while the multichannel selling is more focused on the number of sales channels used to sell the products.

How Unicommerce is different from other WMS providers?

While a basic warehouse software only manages the stock location and stock level of the goods in a warehouse, Unicommerce’s WMS system understands the dynamism required in a warehouse solution that operates in an omnichannel retail scenario where virtual and physical marketplaces overlap each other, and the difference between the sales channels are blurring.

What kind of support is available for Unicommerce's client?

Unicommerce’s clients are supported with a dedicated team of people who are always there to support them. Moreover, the product specialists of Unicommerce always make sure that the client is well-aware of the product and its features.

I have an issue or question about the Uniware. How do I contact support?

You can read on to the support articles, which features all sorts of queries and concerns. But if the query is complex in nature, you can raise a support ticket so that our product specialist can look into concern personally.

What is the objective of order management?

The main objective of the order management is to manage and maintain your orders, but giving you better visibility of your orders you that you can fulfill & route them timely, giving enhanced experience to your customers.

How will Uniware help me manage inventory across multiple channels?

Uniware is specially designed to give its users a centralized panel where they can align their sales operations across multiple sales channels. With its inventory management module, you can manage your stock level across all the sales channels, including marketplaces, in-store, and your own website.

Which International Marketplaces does Uniware integrate with?

Uniware is integrated with a plethora of marketplaces so that you can reach out to a wider customer base. Some of the marketplace integrations of Uniware includes Lazada, Noon, Jollychic, etc.

Why is ERP integration important?

Many times, businesses have to perform an array of operations for each function and deploy resources to update those systems. To keep integrating various functions, ERP integrations help you run business smoothly. Unicommerce helps you make the most of your business with ERP integrations including SAP, Oracle, Microsoft Navision, etc.

Why is E-commerce integration important?

The E-commerce integration software helps businesses to simplify their business processes. Be it accounting or marketplace management or shipping and order fulfillment, there are different types of integrations that a business employ in its system to streamline its operations.

What is the main purpose of ERP when it comes to E-commerce site?

An E-commerce business includes multiple facets. Since backend operations is an amalgamation of processes, taking care of manual data updations in each system is a huge task! Manual data handling has the risk of errors and duplications. Therefore, by using ERP integrations, a business can eliminate all the manual errors. Additioannly, they can save the wastage of resources by integrating ERPs into system.

What does warehouse management software do?

A warehouse management system (WMS) is a digital way of controlling and organizing routine operations in a warehouse. A robust WMS system manages the flow of inventory while optimizing the picking and shipping of orders.

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