UniCapture Video
Management System
for Ecommerce
Reduce Fake Returns. Win More Claims. Recover Lost Revenue.
Video-backed proof for every order — helping ecommerce brands save up to 2.5% of monthly GMV.
Why Ecommerce Businesses Lose Revenue
in Returns & Claims
Ecommerce businesses lose a significant portion of revenue due to inefficient claims handling, lack of proof, and operational gaps. Without the right system, resolving disputes becomes slow, manual, and error-prone.
Most sellers don't have order-level video proof, making it difficult to validate claims and leading to frequent claim rejections.
Relying on CCTV or external vendors delays access to footage and complicates the claims process.
Teams spend hours searching for footage manually, slowing down claim submissions and increasing operational costs.
Without proper tracking, packing errors go unnoticed resulting in incorrect shipments and higher return rates.
How UniCapture Works
From Packing to Claim Settlement
UniCapture records short, timestamped videos and images during packing and returns, stores them securely in the cloud, and links them to unique order identifiers ensuring every shipment is backed by proof.
Scan the Order ID, SKU, or AWB barcode to initiate recording and auto-link all evidence to that order.
Video is captured during packing or return and automatically tagged to the Order ID / SKU / AWB — no manual effort.
Footage is encrypted and stored securely in the cloud — accessible from anywhere, any time, for any order.
Search by Order ID or SKU and pull claim-ready video proof in seconds — no manual searching through hours of CCTV.
UniCapture combines video, claims, returns, and fraud prevention into one unified system designed to protect your revenue.
Everything You Need to Manage
Claims, Returns & Fraud
UniCapture is built to solve every layer of ecommerce revenue loss — from claim filing to fake return prevention — across all your sales channels.
A claims management system helps ecommerce businesses handle return and damage claims easily. It automates the process of tracking, submitting, and resolving claims so you can get faster approvals and reduce losses.
UniCapture makes this even better by adding video proof for every order, helping you avoid rejections and settle claims quickly.
Returns and claims management becomes difficult when you are selling on multiple marketplaces, each with different rules and timelines. Managing everything manually can lead to delays, errors, and missed claims.
UniCapture helps by providing video proof for every packed order, helping you handle claims faster, reduce errors, and improve accuracy across channels.
Fake returns and ecommerce fraud can cause major losses for sellers, especially when there is no proof of what was shipped. This makes it hard to identify genuine vs fake claims.
UniCapture helps prevent fake returns by recording video proof during packing and returns, so you can verify product condition and reduce fraud while protecting your margins.
Packing video software helps you record every order while it is being packed, giving you full visibility into your warehouse operations. This makes it easier to track what was packed and avoid mistakes.
UniCapture captures and tags each order with video proof and helps reduce packing errors.
Marketplace disputes usually happen when there is no proper proof or when evidence is submitted late. This often leads to claim rejections and revenue loss for sellers.
UniCapture helps you manage marketplace disputes by giving you instant access to claim-ready proof, so you can respond faster, resolve claims quickly, and improve your claim success rate.
A video claims management solution helps you manage claims using video proof instead of manual processes. It combines video capture with automated workflows to make claim handling faster and easier.
UniCapture links every order with visual proof, so you can quickly verify claims, improve win rates, and reduce manual effort.
An enterprise video management system is built for businesses handling large order volumes across multiple warehouses. Managing videos manually at this scale can be difficult and time-consuming.
UniCapture provides a scalable and secure video management system with centralised control, making it easy for large ecommerce brands and 3PLs to manage operations efficiently.
Use Cases Across
Ecommerce Operations
See how UniCapture brings visibility, accuracy, and proof to every warehouse operation.
Verify product condition and eliminate fraud before it hits your bottom line.
Identify exactly where damage occurred in the supply chain with timestamped proof.
Track and fix packing mistakes before orders leave your facility.
Ensure accuracy in bulk shipments with order-level visual verification.
Why UniCapture vs
Traditional CCTV
Traditional CCTV was never built for claims. UniCapture is.
| Feature | Traditional CCTV | ✓ UniCapture |
|---|---|---|
| Video Access | Manual search | ✓Instant retrieval |
| Search Method | Timestamp-based | ✓Order ID / SKU-based |
| Claim Readiness | Not optimised | ✓Claim-ready proof |
| Automation | None | ✓Fully automated |
| Scalability | Limited | ✓Enterprise-ready |
Key Features of UniCapture
Everything you need to capture proof, manage claims, and protect your revenue — in one platform.
Automatically records video and photos at every packing or return touchpoint without manual intervention.
Every video and image is tagged to a unique Order ID, SKU, or AWB — making retrieval instant and claim-ready.
All footage is encrypted and stored securely in the cloud with role-based access and audit trails.
Tag product condition at packing and receipt to instantly identify defects, damages, or discrepancies.
Track every order through both outbound dispatch and inbound returns for complete end-to-end visibility.
Works with any standard camera hardware — no proprietary equipment needed. Easy to deploy at any warehouse.
Most Sellers Face These Challenges
See how UniCapture brings visibility, accuracy, and proof to every warehouse operation.
Frequently Asked Questions
Everything you need to know about UniCapture and claims management for ecommerce.
A claims management system for ecommerce is software that helps businesses track, manage, and resolve return and damage claims efficiently using automation, centralised workflows, and proper proof like videos or images.
Claims management software improves success rates by ensuring timely claim submission, attaching proper proof, and reducing manual errors, which increases the chances of claim approval.
Ecommerce claims are usually rejected due to missing proof, delayed submission, incomplete documentation, or inability to verify the product condition at the time of dispatch.
You can reduce fake returns by capturing video proof during packing and returns, verifying product condition, and using a claims management system to track and validate every claim.
Returns and claims management refers to the process of handling product returns, validating claims, and resolving disputes across different marketplaces efficiently.
Packing video software records each order during packing and links it with order details like SKU or AWB, making it easy to retrieve proof when a claim or dispute arises.
A video claims management solution combines video proof with automated claim workflows, allowing businesses to validate claims faster and improve approval rates.
A video management system (VMS) allows structured, searchable video retrieval using order data, while CCTV footage is unorganised and requires manual searching by timestamp.
Yes, most modern claims management systems integrate with Order Management Systems (OMS) and Warehouse Management Systems (WMS) to streamline operations and data flow.
A claims management system helps reduce fake returns, improve claim success rates, speed up claim processing, save operational time, and increase overall profitability.
Protect Your Margins with Proof that Marketplaces Trust