UniCapture vs TrackVid: At-a-Glance
Before diving into the detailed comparison, here’s a quick capability snapshot to help you evaluate both platforms at a glance.
| Capability |
UniCapture
|
TrackVid |
|---|---|---|
| Auto-recording triggered by an order scan | ✓YesSource: UniCapture |
✓YesSource: TrackVid Features |
| Works with existing cameras (no new hardware) | ✓YesSource: UniCapture |
✓YesSource: TrackVid |
| Return condition tagging (Good / Bad) | ✓YesSource: UniCapture |
|
| Inbound delivery recording to dispute supplier shortages | ✓YesSource: UniCapture |
|
| Native integration with Unicommerce OMS & WMS | ✓YesSource: Unicommerce Plans |
|
| Marketplace payment reconciliation on the same platform | ✓YesSource: Unicommerce Plans |
|
| ISO 27001, ISO 27701 & SOC 2 certified | ✓YesSource: Unicommerce |
|
| Company | Unicommerce eSolutions, incorporated in 2012 and listed on the NSE and BSE.Source: Unicommerce on G2 |
A product of WhiteStone Infotech LLP, based in Surat, Gujarat. Founding year and funding are not stated.Source: TrackVid About |
Unicommerce vs TrackVid Detailed Comparison
A comprehensive breakdown of features, capabilities, and value across all dimensions
1 Video Recording & Capture
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Recording trigger | Recording starts automatically when an order is scanned, with no manual steps and no stated impact on packing speed. Source: UniCapture |
Scanning the order barcode triggers the camera Source: TrackVid Features |
| Camera support | Camera-agnostic; works with any IP or Wifi based camera. Source: UniCapture |
Works mostly with IP cameras. Source: TrackVid Features |
| What gets captured | Timestamped videos and photos of every packed order, linked to a unique identifier. Source: UniCapture |
Photo capture isn’t mentioned on the feature page. Source: TrackVid Features |
| Go-live time | Go live within 24 hours. The Unicommerce team handles hardware installation, software configuration and team training. Source: UniCapture |
Plug & play and get started. Source: TrackVid |
Recording starts automatically when an order is scanned, with no manual steps and no stated impact on packing speed.
Source: UniCapture
Timestamped videos and photos of every packed order, linked to a unique identifier.
Source: UniCapture
Go live within 24 hours. The Unicommerce team handles hardware installation, software configuration and team training.
Source: UniCapture
2Returns, Inbound & B2B Coverage
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Returns recording | Forward and reverse recording shows whether damage happened in transit or on return. Source: UniCapture |
Recording starts when a return AWB is scanned and captures the unboxing and product condition. Source: TrackVid Features |
| Return condition tagging | Returned items are tagged Good or Bad at intake. Source: UniCapture |
Not stated on the features page. Source: TrackVid Features |
Forward and reverse recording shows whether damage happened in transit or on return.
Source: UniCapture
Recording starts when a return AWB is scanned and captures the unboxing and product condition.
Source: TrackVid Features
3Storage, Retrieval & Multi-Warehouse
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Storage & retention | Encrypted cloud storage. Videos are kept for 90 days by default, and retention can be customised. Source: UniCapture |
Encrypted cloud storage. Retention of 30, 60 or 90 days is chosen per credit purchase. Source: TrackVid Pricing |
| Video retrieval | Each recording is tied to an order-level identifier (easily searched by Order ID, SKU, AWB) and can be pulled in seconds for a claim. Source: UniCapture | Panda's Box case study |
Search by Order ID, AWB, SKU or date, with instant download for dispute submission. Source: TrackVid Features |
| Multiple warehouses | One centralised dashboard across all warehouses, with special pricing for multi-location deployments. Source: UniCapture |
One dashboard for multi-warehouse teams. Source: TrackVid |
Encrypted cloud storage. Videos are kept for 90 days by default, and retention can be customised.
Source: UniCapture
Encrypted cloud storage. Retention of 30, 60 or 90 days is chosen per credit purchase.
Source: TrackVid Pricing
Each recording is tied to an order-level identifier (easily searched by Order ID, SKU, AWB) and can be pulled in seconds for a claim.
Source: UniCapture | Panda's Box case study
Search by Order ID, AWB, SKU or date, with instant download for dispute submission.
Source: TrackVid Features
One centralised dashboard across all warehouses, with special pricing for multi-location deployments.
Source: UniCapture
4Claims & Marketplace Coverage
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Marketplace claim programmes | Timestamped, order-linked proof built for Amazon SAFE-T, Flipkart SPF, Myntra PPP and Meesho claim formats, plus courier partner programmes. Source: UniCapture |
Live claim support for Flipkart, Nykaa etc. Amazon SPF is listed as "coming soon". Source: TrackVid Integrations |
| Published results | Panda's Box cut claim rejections from 8% to 1.2% and recorded packing videos 2x faster. Source: Panda's Box case study |
No proven case study available. |
Timestamped, order-linked proof built for Amazon SAFE-T, Flipkart SPF, Myntra PPP and Meesho claim formats, plus courier partner programmes.
Source: UniCapture
Live claim support for Flipkart, Nykaa etc. Amazon SPF is listed as "coming soon".
Source: TrackVid Integrations
Panda's Box cut claim rejections from 8% to 1.2% and recorded packing videos 2x faster.
Source: Panda's Box case study
No proven case study available.
5Analytics & Warehouse Productivity
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Packing analytics | Reports on packing speed, handling accuracy and workflow bottlenecks, with up to 15% better packing efficiency as stated by Unicommerce. Source: UniCapture |
Packing accuracy analytics and packer error tracking. Source: TrackVid Features |
| Staff accountability | Shows how long each staff member takes to pack orders, with visibility across pick, pack and dispatch. Source: UniCapture |
Staff productivity metrics beyond packer errors are not described. Source: TrackVid Features |
Reports on packing speed, handling accuracy and workflow bottlenecks, with up to 15% better packing efficiency as stated by Unicommerce.
Source: UniCapture
Shows how long each staff member takes to pack orders, with visibility across pick, pack and dispatch.
Source: UniCapture
Staff productivity metrics beyond packer errors are not described.
Source: TrackVid Features
6Platform & Integrations
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Order & warehouse management | Part of the Unicommerce platform, so video proof sits alongside order management, warehouse management and payment reconciliation. Also available as a standalone video management system. |
A video and claims tool that connects to an OMS. Source: TrackVid Integrations |
| Payment reconciliation | Payment reconciliation is included from the entry-level Standard plan. Source: Unicommerce Plans |
AJIO lost-parcel auto-claims within return reconciliation. A full payout reconciliation module is not listed. Source: TrackVid Features |
Part of the Unicommerce platform, so video proof sits alongside order management, warehouse management and payment reconciliation. Also available as a standalone video management system.
Source: Unicommerce Plans | Unicommerce vs VinCulum
A video and claims tool that connects to an OMS. Base is the only live OMS integration.
Source: TrackVid Integrations
Payment reconciliation is included from the entry-level Standard plan.
Source: Unicommerce Plans
AJIO lost-parcel auto-claims within return reconciliation. A full payout reconciliation module is not listed.
Source: TrackVid Features
7Support & Security
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Customer support | 3-tier support with a defined escalation matrix, so every issue moves to the right team within set timelines. Support is available 24/7 over call, WhatsApp and email. |
Dedicated support over email, phone and WhatsApp. Source: TrackVid Pricing |
| Certifications | Unicommerce is ISO 27001 and ISO 27701 certified, and SOC 2 certified. Source: Unicommerce 2025 recap |
No ISO or SOC 2 certification is stated. The about page cites "end-to-end encryption". Source: TrackVid About |
| Video security | Cloud storage with enterprise-grade encryption. Source: UniCapture |
Encrypted, private storage with tamper-proof timestamps. Source: TrackVid Features |
3-tier support with a defined escalation matrix, so every issue moves to the right team within set timelines. Support is available 24/7 over call, WhatsApp and email.
Unicommerce is ISO 27001 and ISO 27701 certified, and SOC 2 certified.
Source: Unicommerce 2025 recap
No ISO or SOC 2 certification is stated. The about page cites "end-to-end encryption".
Source: TrackVid About
8UniCapture vs TrackVid Pricing
| Category |
UniCapture
|
TrackVid |
|---|---|---|
| Pricing model | The video management solution is included from the Standard plan, alongside payment reconciliation and returns management. Special pricing for multi-location setups. Source: Unicommerce Plans |
Pricing starts INR 1+/ video Source: TrackVid Pricing |
| Custom quote | Yes, configured with a Unicommerce sales representative. Source: Unicommerce Plans |
Yes, custom and enterprise plans on request. Source: TrackVid Pricing |
The video management solution is included from the Standard plan, alongside payment reconciliation and returns management. Special pricing for multi-location setups.
Source: Unicommerce Plans
Why Leading Brands Choose Unicommerce?
Unicommerce offers a range of capabilities designed to streamline order processing, maintain inventory accuracy, and manage multi-warehouse operations efficiently. Some of the key features include –
Real-Time Inventory Sync
Automatically sync stock levels across all channels and warehouses, preventing overselling, stockouts, and delays.
Unified Dashboard
Manage orders, inventory, and warehouse operations from a single, easy-to-use interface.
Automated Workflows
Automated order routing, smart inventory sync, SLA tracking, and error-free fulfilment workflows built for scale.
Barcode-Based Outbound & Putaway
Track every unit with system-generated barcodes or QR codes, ensuring accurate picking, putaway, and location mapping across the warehouse.
Frequently Asked Questions
What is the best TrackVid alternative in India?
Which is better, TrackVid or UniCapture?
What is the difference between UniCapture and TrackVid?
Which software is best for ecommerce packing video recording in India?
Can UniCapture help with Amazon and Flipkart return claims?
Does UniCapture automatically link packing videos to order IDs?
Does UniCapture offer cloud storage and quick video retrieval?
How should businesses choose between UniCapture and TrackVid?
Disclaimer: This content is based on publicly available information as accessed on 9 October 2026. Statistics are as stated by each vendor. Unicommerce does not claim responsibility for third-party data updates.