How Brand Collective Improved Claim Accuracy and Achieved 97% Dispute Success with UniCapture
With UniCapture, Brand Collective strengthened its claim process with clear proof for orders and returns. This helped the team resolve disputes faster, reduce claim rejections, and improve recovery from marketplace and courier claims.
What Brand Collective Achieved
Faster claim resolution and improved efficiency across marketplace operations
1.37 Mn
98.99%
97%
4
Brand Collective – Trend-Driven Women’s Apparel Brand Serving Modern Consumers
Brand Collective is a fast-growing women’s fashion brand in the Philippines, catering to modern consumers seeking stylish, accessible, and trend-forward apparel. The brand offers a wide range of clothing designed for everyday wear, combining contemporary fashion with a strong digital-first retail presence.
With e-commerce at the center of its growth strategy, Brand Collective operates across multiple online marketplaces along with its own direct-to-consumer channels. Managing high order volumes, product returns, and multi-channel fulfillment requires strong operational visibility across order processing, warehouse workflows, and return verification.
Operational Challenges Before Unicommerce
Before implementing Unicommerce, Brand Collective faced several operational challenges across return verification, dispute handling, and warehouse workflows. Managing operations across multiple platforms made it difficult to maintain clear visibility and efficient processes.
Difficulty Establishing Clear Evidence for Returns
Handling return cases required confirming whether the product condition matched the original shipment. Without a consistent way to capture verification records, teams often had to rely on manual checks and internal references.
Key Impacts:
- Limited proof when validating return conditions
- Extra time spent investigating disputed returns
- Dependence on manual checks during verification
Slow and Complicated Dispute Handling
Raising claims with marketplaces and logistics partners required assembling multiple pieces of information before submission. This often slowed the resolution process and required repeated follow-ups.
Key Impacts:
- Longer dispute resolution cycles
- Increased coordination with marketplace teams
- Delays in recovering claim amounts
Lack of Centralized Operational Visibility
Orders coming from different sales platforms required teams to switch between systems to track transactions and updates. This made monitoring operations more complicated as order volumes grew.
Key Impacts:
- Difficulty maintaining a unified operational view
- Slower coordination between teams
- Increased chances of process delays
Manual Processes Affecting Warehouse Accuracy
Warehouse teams relied heavily on manual verification during order preparation. As order volumes increased, this approach created additional pressure on teams and increased the chances of errors.
Key Impacts:
- Higher dependency on manual checks
- Greater effort required for order verification
- Reduced efficiency during fulfillment operations
Brand Collective’s Transformation with Unicommerce
A set of solutions designed to strengthen return verification and dispute handling processes
Video-Based Return Verification & Evidence Management
By implementing UniCapture, Brand Collective introduced video-based verification during packing and return quality checks. This created reliable visual records of shipment contents and product condition, helping teams validate return discrepancies and support claims with clear proof.
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Recorded documentation for packing and return inspections
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Clear visual evidence for damaged or incorrect return claims
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Faster investigation of return discrepancies
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Stronger documentation for marketplace and courier disputes
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Improved confidence in return verification
Faster Claim Validation & Dispute Resolution
Recorded verification enabled the team to provide clear evidence when raising claims with marketplaces and logistics partners. This simplified the dispute validation process and reduced the time required to review and settle claims.
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Stronger proof when submitting claims
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Reduced back-and-forth during dispute reviews
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Faster claim validation cycles
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Improved success rate in dispute resolution
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Better coordination with marketplace and courier partners
Unified Order Visibility Across Channels
By implementing a centralized order management system, Brand Collective consolidated orders from marketplaces and its D2C channels into a single operational interface. This helped the team track transactions more effectively and manage workflows with better coordination.
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Unified view of orders across channels
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Improved order tracking and visibility
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Reduced manual cross-checking across systems
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Better coordination between operations teams
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More structured order management workflows
Scan-Based Picking for Warehouse Accuracy and Efficiency
Handheld device (HHD)–based picking replaced manual verification in the warehouse, allowing teams to validate items through barcode scanning during order preparation.
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Improved SKU-level picking accuracy
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Reduced risk of quantity mismatches
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Lower dependency on manual checks
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Faster warehouse picking workflows
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Improved fulfillment efficiency
Operational Improvements That Delivered Impactful Results
With better return verification and clearer proof for claims, Brand Collective was able to resolve disputes faster and reduce operational friction.
1.37 Mn
Live Inventory Count
Real-time visibility
98.99%
SOI Growth Increase
Quarter on Quarter
97%
Success Rate
Claim disputes
4
Facilities Managed
Centralized operations
Reached a 97% success rate in dispute handling, strengthening claim recovery across marketplace operations
Delivered 98.99% quarter-on-quarter SOI growth, supporting increased operational throughput
Reduced claim investigation time through clearer order verification and documentation
Improved warehouse productivity with scan-based picking and more structured fulfillment workflows
KEY OUTCOME
98.99%
SOI Growth Increased
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