Better Inventory Traceability With E-commerce Returns Management

Optimize your CIRs and RTOs effortlessly with our advanced returns management software, ensuring seamless and swift turnaround times for a hassle-free experience.
ecommerce returns management platform
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8000+

WAREHOUSES MANAGED

1900+

STORES MANAGED

220+

PLUG-N-PLAY INTEGRATIONS

 

750Mn+

ANNUAL TRANSACTION RUN RATE

 

3500+

CLIENTS

 

Why Choose Our Solutions?

Comprehensive Management of CIRs and RTOs with our future-ready returns features.

Forrester recognized Unicommerce as Order management system (OMS) landscape 2022
Alden Nasscom awarded Unicommerce as best warehouse management solution provider for the year 2021

E-commerce Returns Management System to Manage End-to-End Order Returns

The e-commerce return management solution of Unicommerce offers a centralized panel to manage account reconciliation for marketplaces returns and inventory against all the returns. The return module is highly efficient to centrally manage CIRs and RTOs effectively, ensuring smooth and quick turnaround time. If returns are a pain point in your organization, you definitely need to check our curated solutions.

Optimize, Automate, and Streamline E-commerce Returns Management

Unicommerce’s Returns Management system is specially crafted to manage end-to-end order returns with complete efficiency. It is systematic, organised, and authentic to deliver unimaginable results.

Deploy the future-ready e-commerce returns management system that significantly reduces operational costs.

  • Scalable Return Operations

The comprehensive e-commerce returns management lets your business adapt to the changing landscape while managing returns seamlessly.

  • Minimize Man Hours

Barcode initiation upon receipt of returned items, significantly reduces the need for extensive manpower, thereby minimizing man hours.

  • Restock Returned Inventory

Ensures returned products are quickly evaluated, processed, and readied for resale, saving on storage costs.

  • Impact on Bottom Line

Efficient returns management directly reduces costs and substantially impacts the bottom line of your business.

future-ready ecommerce returns management system

Enhance your customer experience by building and maintaining robust relationships with them so that they shop again from you.

  • Smooth Order Replacement

The technology system allows you to execute return pick-up and deliver replacement orders simultaneously.

  • Simplified Return Process

Making it easy and convenient for customers to return products by providing options like Buy Online, Return in Store and vice versa.

  • Variety Of Product Options

The smooth system facilitates easy returns processes exposing the products immediately over various marketplaces, giving customers a plethora of options. 

  • Quick Reverse Pickup

Enable fast and efficient reverse pickup for returns, significantly enhancing customer satisfaction with prompt and reliable service.

smooth order replacement

Run your business operations smoothly and efficiently by minimizing the rate of order returns that will eventually reduce your operational cost.

  • Reports And Analytics

You can reduce the potential returns by deeply analyzing the reasons for the returns with the reports and analytics segment of the system.

  • Outbound QC

The outbound QC lets you check the quality of the product so that your customers don’t return damaged products.

  • Inventory Classification

Categorizing items into good, ageing, and bad stock. This precision in inventory management prevents the dispatch of subpar products, further minimizing return rates.

  • Order Allocation

Allocates orders based on inventory availability and proximity to the nearest facility, minimizing delivery delays and thereby reducing the likelihood of returns.

order verification workflow

Streamline and manage workforce while maintaining brand’s bottom line with thousands of outbound deliveries and incoming returns.

  • Return Initiation

Capably handle all return details, whether they are Customer Initiated Returns (CIRs) or Return to Origin (RTOs), ensuring accurate and prompt processing.

  • Delivery to Warehouse

Track every return meticulously from initiation to warehouse delivery. Upon arrival, effortlessly generate a return manifest.

  • Quality Check & Restocking

Conduct comprehensive quality checks for each returned product. Successful QC leads to restocking and inventory update across sales channels.  

  • Exchange Option

Convenience of exchanging products with flexible options such as buying online and exchanging in-store, or the reverse, for an easy and hassle-free experience.

fast order returns with unicommerce

Features of Unicommerce’s E-commerce Returns Management Software Platform

Organize the events included in the Reverse Logistics process while powering up the business operations with a smooth, efficient, and one of the best returns management systems from Unicommerce.

OPTIMIZED OPERATIONAL COSTS

Deploy the future-ready e-commerce returns management system that significantly reduces operational costs.

  • Scalable Return Operations

The comprehensive e-commerce returns management lets your business adapt to the changing landscape while managing returns seamlessly.

  • Minimize Man Hours

Barcode initiation upon receipt of returned items, significantly reduces the need for extensive manpower, thereby minimizing man hours.

  • Restock Returned Inventory

Ensures returned products are quickly evaluated, processed, and readied for resale, saving on storage costs.

  • Impact on Bottom Line

Efficient returns management directly reduces costs and substantially impacts the bottom line of your business.

future-ready ecommerce returns management system

Improved Customer Experience

Enhance your customer experience by building and maintaining robust relationships with them so that they shop again from you.

  • Smooth Order Replacement

The technology system allows you to execute return pick-up and deliver replacement orders simultaneously.

  • Simplified Return Process

Making it easy and convenient for customers to return products by providing options like Buy Online, Return in Store and vice versa.

  • Variety Of Product Options

The smooth system facilitates easy returns processes exposing the products immediately over various marketplaces, giving customers a plethora of options. 

  • Quick Reverse Pickup

Enable fast and efficient reverse pickup for returns, significantly enhancing customer satisfaction with prompt and reliable service.

smooth order replacement

LOWER RETURN RATE

Run your business operations smoothly and efficiently by minimizing the rate of order returns that will eventually reduce your operational cost.

  • Reports And Analytics

You can reduce the potential returns by deeply analyzing the reasons for the returns with the reports and analytics segment of the system.

  • Outbound QC

The outbound QC lets you check the quality of the product so that your customers don’t return damaged products.

  • Inventory Classification

Categorizing items into good, ageing, and bad stock. This precision in inventory management prevents the dispatch of subpar products, further minimizing return rates.

  • Order Allocation

Allocates orders based on inventory availability and proximity to the nearest facility, minimizing delivery delays and thereby reducing the likelihood of returns.

order verification workflow

Smooth Operations

Streamline and manage workforce while maintaining brand’s bottom line with thousands of outbound deliveries and incoming returns.

  • Return Initiation

Capably handle all return details, whether they are Customer Initiated Returns (CIRs) or Return to Origin (RTOs), ensuring accurate and prompt processing.

  • Delivery to Warehouse

Track every return meticulously from initiation to warehouse delivery. Upon arrival, effortlessly generate a return manifest.

  • Quality Check & Restocking

Conduct comprehensive quality checks for each returned product. Successful QC leads to restocking and inventory update across sales channels.  

  • Exchange Option

Convenience of exchanging products with flexible options such as buying online and exchanging in-store, or the reverse, for an easy and hassle-free experience.

fast order returns with unicommerce

Features of Unicommerce’s E-commerce Returns Management Platform

Organize the events included in the Reverse Logistics process while powering up the business operations with the returns management systems from Unicommerce.

Automatic Reverse Pick Up

Frame your own rules and regulations on the basis of which the order delivery and the return pickup can be automatically allocated to the desired shipping provider.

Quick Inventory Turnaround

Centrally manage returned inventory effectively, ensuring smooth and quick turnaround time with our flexible return module.

Partial Returns

Ease out your efforts of managing the returns of the multiple order items with partial returns feature that facilitates fragmentary returns easily and effortlessly.

Customer Initiated Returns (CIR)

Handle returns that are initiated by your customers, through multiple sales channels including marketplaces and vendors, depending upon the origination of the return.

Return to Origin (RTO)

Manage the returns which were not delivered to the doorstep due to certain reasons, including door found locked, location not found, etc., seamlessly with the product returns management solution.  

Omnichannel Returns

Facilitate a seamless shopping experience by allowing consumers to buy online and return offline, or vice versa.

Bulk Returns for B2B & Offline

Streamline the process for handling bulk returns from business-to-business and offline transactions, ensuring efficient return management for large orders

Return Manifest Generation

On receipt of a returned product at the warehouse a detailed return manifest is generated containing all vital details of the returns and is shared with the logistic partner.

Barcoding & Quality Check

Unique barcodes for returned inventory tracking, facilitating quality checks and efficient segregation of saleable and damaged inventory for appropriate stocking and recording.

E-commerce Returns Management System Acclaimed by Leading Industry Experts & Users

 

Unicommerce warehouse management system rating Capterra, G2, Gartner Rating
Unicommerce Warehouse management system rating on Gartner, G2, Software Suggest

Catering the Needs of E-commerce Businesses of All Sizes. Discover our Success Stories!

top businesses trusts unicommerce return management system
top businesses trusts unicommerce return management system
“Unicommerce was easy for us to use since the very start and we’ve been using it for over 5 years now. Within a few weeks, we had our analytics functioning, all our e-commerce channels synced, inventory managed and order processing onboard with the help of the software. Unicommerce is user friendly and intuitive. We’re able to find solutions to our tasks effortlessly.”​
Vishal Drolia

Proprietor, Vastramay

“Unicommerce has been very helpful for us in managing inventory, order processing, and accounting for our website and all marketplaces. Its real-time inventory and order sync features have given us the ability to work on all the online channels seamlessly. Its bundling feature has given us the flexibility of selling in combo packs. Unicommerce has played a key role in our growth journey and we recommend using their products for scaling up in the online space.”
Abhishek Kushwaha

Business Head, E-commerce, XYXX Apparels

Related Content on E-commerce Returns Management

Maximizing Efficiency: Implementing Omnichannel Order Management for E-commerce Retailers

The system makes it easy for customers to return or exchange products, regardless of where they made the original purchase. Using an advanced omnichannel system, brands like TCNS effortlessly monitored reverse pickups, returns, and cancellation statuses in real-time.

Streamlining E-commerce Operations: The Power of Integrating ERP with WMS

Enterprise Resource Planning (ERP) and Warehouse Management Systems (WMS) are both critical systems used in the e-commerce ecosystem, especially in industries that rely on supply chains and inventory management. While they have some overlapping functionalities, they serve different primary purposes.

Warehouse Returns and Cancellations Management [Reasons, Problems and Solutions]

Irrespective of the reason, you have to be well prepared to handle returns and canceled orders at all times. There are specific steps you must take as they ensure better management of orders and increase the overall productivity of your warehouse operations.

Frequently Asked Questions on E-commerce Returns

What is E-commerce Returns Management?

E-commerce returns management is the process of handling product returns and exchanges from customers who have purchased items online. This includes managing the return process, inspecting returned items for damage, initiating refunds or exchanges, and restocking items.

What are the objectives of Returns Management?

The primary objectives of returns management in e-commerce are to ensure customer satisfaction and loyalty, streamline the returns process, reduce costs associated with returns and restocking, and optimize inventory management.

How important is Returns in E-commerce?

Returns are integral to the e-commerce ecosystem. A well-designed and customer-focused returns process can lead to higher customer satisfaction, increased loyalty, improved brand reputation, and a competitive advantage in the market. Retailers should strive to find the right balance between accommodating returns and managing associated costs to create a positive overall experience for both customers and the business.

What are the 3 pillars of the Returns Management process?

The three pillars of the return management process are authorization and validation, routing and disposition, and recovery and customer impact.

What are the 3 keys to successful Returns Management?

The 3 keys to successful returns management are efficient communication between the retailer and customer, streamlined processes for receiving and processing returns, and effective analysis of return data to identify and address underlying issues.

How do retailers reduce their E-commerce Return rates?

Ecommerce returns can be reduced by improving product imagery, providing sizing charts, offering customer support to answer questions, and providing accurate tracking information.

How to manage E-commerce Returns?

A robust returns management software can help manage e-commerce returns by streamlining the returns process, allowing customers to easily initiate returns online, tracking returned items, automating refunds or exchanges, and providing valuable data on return reasons and patterns.

How to make Returns Management work for your e-commerce business?

To make returns management work for your e-commerce business, establish clear return policies, streamline the process for customers, ensure accurate product descriptions, use reliable returns management software, monitor return trends, and use returns data to improve the business.

What are the reasons which cause E-commerce Returns?

There are several reasons that can cause e-commerce returns, including incorrect or damaged items, sizing or fit issues, inaccurate product descriptions, customer preference, shipping delays or errors, and fraudulent activities.

How can Return Management Software help you with managing returns?

Return management software platforms like Unicommerce can help manage returns by automating the return workflow, providing a real-time update of returns, and offering valuable data insights. It can also integrate with shipping carriers, issue refunds, manage inventory, and provide customer service support.

Discover the True Potential of Your Business with Our Return Management Software Today!





    Note: 743 enterprise clients and 2,830 SMB clients as of the quarter ended September 30, 2023