Ensure 100% Inventory Traceability With E-commerce Returns Management

Optimize your CIRs and RTOs effortlessly with our advanced returns management software, ensuring seamless and swift turnaround times for a hassle-free experience.

ecommerce returns management platform
Home > E-commerce Returns Management

8000+

WAREHOUSES MANAGED

135 Mn+

SKU MANAGED

200+

GLOBAL INTEGRATION

600 Mn+

TRANSACTIONS

20000+

BUSINESSES

Why Choose Our Solutions?

Superior Returns Management feature, preferred by E-commerce experts for its future-ready attributes

best ecommerce returns management platform award

E-commerce Returns Management System to Manage End-to-End Order Returns

The e-commerce return management solution of Unicommerce offers a centralized panel to manage account reconciliation for marketplaces returns and inventory against all the returns. The return module is highly efficient to centrally manage CIRs and RTOs effectively, ensuring smooth and quick turnaround time. If returns are a pain point in your organization, you definitely need to check our curated solutions.

Optimize, Automate, and Streamline E-commerce Returns Management

Unicommerce’s Returns Management system is specially crafted to manage end-to-end order returns with complete efficiency. It is systematic, organised, and authentic to deliver unimaginable results.

Deploy the future-ready e-commerce returns management system that will eventually let you amplify your profit margins while growing your bottom line.

  • Scalable Return Operations 

The comprehensive e-commerce returns management software lets your business adapt to the changing landscape while managing returns seamlessly that eventually improve your profitability.

  • Less Manpower Cost 

The automation of operations leads to less manpower cost eventually letting you improve your profit margins.

  • Reduced Operational Cost 

With the complete transparency of operations, you can prevent unreasonable returns by optimizing the overall operational cost. 

  • No Wastage Of Resource 

The refined and systematic operations through a single panel let you save the unnecessary movement of inventory, which eventually saves the wastage of resources. 

future-ready ecommerce returns management system

Enhance your customer experience by building and maintaining robust relationships with them so that they shop again from you.

  • Smooth Order Replacement  

The AI-driven technology system allows you to execute return pick-up and deliver replacement orders simultaneously. 

  • Facilitating Quick Refunds 

The advanced system ensures clear visibility to the vendor about the returns received, thus eliminating the delay in managing the complexity of customer refunds.

  • Variety Of Product Options 

The smooth system facilitates easy returns processes exposing the products immediately over various marketplaces, giving customers a plethora of options. 

  • Quick Updates On Returns 

With the streamlined operations over a unified platform, retailers can directly associate with customers while communicating the current status of their returns. 

smooth order replacement

Run your business operations smoothly and efficiently by minimizing the rate of order returns that will eventually reduce your operational cost.

  • Reports And Analytics 

You can reduce the potential returns by deeply scrutinizing the reasons for the returns with the reports and analytics segment of the system. 

  • Outbound QC

AI-based outbound QC lets you check the quality of the product so that your customers don’t return damaged products. 

  • Order Verification Workflow 

The returns management software features an order verification workflow that helps you reduce returns in unserviceable Pincodes 

  • Automated Operations 

With the returns features, every function becomes automated, letting you minimize the possibility of incorrect product delivery. 

order verification workflow

Streamline and manage workforce while maintaining profit margins with thousands of outbound deliveries and incoming returns.

  • Fast Order Returns 

With the clearer visibility of inventory and system being structured properly, you can process movements of reverse logistics quickly.

  • Improved Order Fulfillment 

The e-commerce returns management system streamlines the order fulfillment process with 3PLs, allowing you to fulfill orders efficiently. 

  • User Specific Role 

Vendors can assign specific user roles across their teams to ensure that all the information for a return moves quickly between your systems 

  • Centralized Panel 

The comprehensive product returns management solution through a centralized panel lets you manage returns across all sales channels. 

fast order returns with unicommerce

Features of Unicommerce’s E-commerce Returns Management Software Platform

Organize the events included in the Reverse Logistics process while powering up the business operations with a smooth, efficient, and one of the best returns management systems from Unicommerce.

Improved Profitability

Deploy the future-ready e-commerce returns management system that will eventually let you amplify your profit margins while growing your bottom line.

  • Scalable Return Operations 

The comprehensive e-commerce returns management software lets your business adapt to the changing landscape while managing returns seamlessly that eventually improve your profitability.

  • Less Manpower Cost 

The automation of operations leads to less manpower cost eventually letting you improve your profit margins.

  • Reduced Operational Cost 

With the complete transparency of operations, you can prevent unreasonable returns by optimizing the overall operational cost. 

  • No Wastage Of Resource 

The refined and systematic operations through a single panel let you save the unnecessary movement of inventory, which eventually saves the wastage of resources. 

future-ready ecommerce returns management system

Enhanced Customer Experience

Enhance your customer experience by building and maintaining robust relationships with them so that they shop again from you.

  • Smooth Order Replacement  

The AI-driven technology system allows you to execute return pick-up and deliver replacement orders simultaneously. 

  • Facilitating Quick Refunds 

The advanced system ensures clear visibility to the vendor about the returns received, thus eliminating the delay in managing the complexity of customer refunds.

  • Variety Of Product Options 

The smooth system facilitates easy returns processes exposing the products immediately over various marketplaces, giving customers a plethora of options. 

  • Quick Updates On Returns 

With the streamlined operations over a unified platform, retailers can directly associate with customers while communicating the current status of their returns. 

smooth order replacement

Minimized Return Rate

Run your business operations smoothly and efficiently by minimizing the rate of order returns that will eventually reduce your operational cost.

  • Reports And Analytics 

You can reduce the potential returns by deeply scrutinizing the reasons for the returns with the reports and analytics segment of the system. 

  • Outbound QC

AI-based outbound QC lets you check the quality of the product so that your customers don’t return damaged products. 

  • Order Verification Workflow 

The returns management software features an order verification workflow that helps you reduce returns in unserviceable Pincodes 

  • Automated Operations 

With the returns features, every function becomes automated, letting you minimize the possibility of incorrect product delivery. 

order verification workflow

Smooth Operations

Streamline and manage workforce while maintaining profit margins with thousands of outbound deliveries and incoming returns.

  • Fast Order Returns 

With the clearer visibility of inventory and system being structured properly, you can process movements of reverse logistics quickly.

  • Improved Order Fulfillment 

The e-commerce returns management system streamlines the order fulfillment process with 3PLs, allowing you to fulfill orders efficiently. 

  • User Specific Role 

Vendors can assign specific user roles across their teams to ensure that all the information for a return moves quickly between your systems 

  • Centralized Panel 

The comprehensive product returns management solution through a centralized panel lets you manage returns across all sales channels. 

fast order returns with unicommerce

Features of Unicommerce’s E-commerce Returns Management Software Platform

Organize the events included in the Reverse Logistics process while powering up the business operations with a smooth, efficient, and one of the best returns management systems from Unicommerce.

automatic reverse pick up icon

Automatic Reverse Pick Up

Frame your own rules and regulations on the basis of which the order delivery and the return pickup can be automatically allocated to the desired shipping provider.
scalable integration

Scalable Integration

Incorporate 200+ stable integrations in order to seamlessly create Customer Returns for all the marketplaces returns and Courier returns for all shipping provider returns.

quick turnaround time

Quick Turnaround Time

Centrally manage CIRs and RTOs effectively, ensuring smooth and quick turnaround time with our robust yet flexible return module.
partial returns

Partial Returns

Ease out your efforts of managing the returns of the multiple order items with partial returns feature that facilitates fragmentary returns easily and effortlessly 
advanced returns dashboard

Advanced Returns Dashboard

Get actionable insights about why customers are returning the products with an elaborated and advanced returns dashboard that eventually lets you optimize your operations. 
scan returns accurately

Scan Returns Accurately

Update the shelf code and return reason with the unified platform of Unicommerce and capture complete information about returns, leading to faster and accurate returns. 
customer initiated returns (CIR)

Customer Initiated Returns (CIR)

Handle returns that are initiated by your customers, through multiple sales channels including marketplaces and vendors, depending upon the origination of the return.
return to origin (RTO)

Return to Origin (RTO)

Manage the returns which were not delivered to the doorstep due to certain reasons, including door found locked, location not found, etc., seamlessly with the product returns management solution. 
100% trackable inventory

100% Trackable Inventory

Ensure 100% traceability of returned products by grading and segregation into various buckets on the basis of multiple quality check parameters.

Highly Rated E-commerce Returns Management System by Leading Industry Experts & Users

With a prominent presence across 10+ Countries, Unicommerce has successfully satisfied over 20,000 global customers.

highly rated industry expert
highly rated industry expert

Trusted by 20000+ Businesses. Discover our Success Stories

top businesses trusts unicommerce return management system
top businesses trusts unicommerce return management system
“Unicommerce was easy for us to use since the very start and we’ve been using it for over 5 years now. Within a few weeks, we had our analytics functioning, all our e-commerce channels synced, inventory managed and order processing onboard with the help of the software. Unicommerce is user friendly and intuitive. We’re able to find solutions to our tasks effortlessly.”​
Vishal Drolia

Proprietor, Vastramay

“Unicommerce has been very helpful for us in managing inventory, order processing, and accounting for our website and all marketplaces. Its real-time inventory and order sync features have given us the ability to work on all the online channels seamlessly. Its bundling feature has given us the flexibility of selling in combo packs. Unicommerce has played a key role in our growth journey and we recommend using their products for scaling up in the online space.”
Abhishek Kushwaha

Business Head, E-commerce, XYXX Apparels

Related Content on E-commerce Returns Management

minimize stock losses by using fifo and fefo

How Unicommerce enabled a Leading Fashion Brand to reduce order cancellations and returns?

The fully automated technology solutions of Unicommerce helped the leading Women Western Apparel Brand to reduce seller cancellations and returns while maintaining stock and achieving a significant reduction in manpower cost.

challenges and solutions of inventory management

Unicommerce helped Brand Studio carry out 2 Mn+ dispatches/month with 40% decline in Returns?

After its association with Unicommerce as the WMS Technology partner, the overall product count of Brand Studio has increased by 50%, with the fulfillment rate rising quickly along with a significant drop in returns by 40%.

choosing the best inventory management system

Warehouse Returns and Cancellations Management [Reasons, Problems and Solutions]

Irrespective of the reason, you have to be well prepared to handle returns and canceled orders at all times. There are specific steps you must take as they ensure better management of orders and increase the overall productivity of your warehouse operations.

Frequently Asked Questions on E-commerce Returns

What is E-commerce Returns Management?

E-commerce returns management is the process of handling product returns and exchanges from customers who have purchased items online. This includes managing the return process, inspecting returned items for damage, initiating refunds or exchanges, and restocking items.

What are the objectives of Returns Management?

The primary objectives of returns management in e-commerce are to ensure customer satisfaction and loyalty, streamline the returns process, reduce costs associated with returns and restocking, and optimize inventory management.

How important is Returns in E-commerce?

Returns are integral to the e-commerce ecosystem. A well-designed and customer-focused returns process can lead to higher customer satisfaction, increased loyalty, improved brand reputation, and a competitive advantage in the market. Retailers should strive to find the right balance between accommodating returns and managing associated costs to create a positive overall experience for both customers and the business.

What are the 3 pillars of the Returns Management process?

The three pillars of the return management process are authorization and validation, routing and disposition, and recovery and customer impact.

What are the 3 keys to successful Returns Management?

The 3 keys to successful returns management are efficient communication between the retailer and customer, streamlined processes for receiving and processing returns, and effective analysis of return data to identify and address underlying issues.

How do retailers reduce their E-commerce Return rates?

Ecommerce returns can be reduced by improving product imagery, providing sizing charts, offering customer support to answer questions, and providing accurate tracking information.

How to manage E-commerce Returns?

A robust returns management software can help manage e-commerce returns by streamlining the returns process, allowing customers to easily initiate returns online, tracking returned items, automating refunds or exchanges, and providing valuable data on return reasons and patterns.

How to make Returns Management work for your e-commerce business?

To make returns management work for your e-commerce business, establish clear return policies, streamline the process for customers, ensure accurate product descriptions, use reliable returns management software, monitor return trends, and use returns data to improve the business.

What are the reasons which cause E-commerce Returns?

There are several reasons that can cause e-commerce returns, including incorrect or damaged items, sizing or fit issues, inaccurate product descriptions, customer preference, shipping delays or errors, and fraudulent activities.

How can Return Management Software help you with managing returns?

Return management software platforms like Unicommerce can help manage returns by automating the return workflow, providing a real-time update of returns, and offering valuable data insights. It can also integrate with shipping carriers, issue refunds, manage inventory, and provide customer service support.

Discover the True Potential of Your Business with Our Return Management Software Today!