What is a Video Management System (VMS)? A Beginner’s Guide If you’ve been trying to reduce fake returns, handle claims, or get better visibility in your warehouse, you’ve probably heard of a Video Management System (VMS). But is it just CCTV, only for big...
At enterprise scale, every unproven claim becomes a larger loss. Let’s say you’re shipping 10,000 orders a day. If there is 2% dispute rate, it can translate to 200 disputed orders every single day. And if your current claim win rate sits below 35%, you’re...
Let’s paint the picture! Your ops team packed the order correctly. The product went out on time. But a claim landed, and you had nothing to prove it. There was no video, no timestamped evidence, no order-linked footage, just a dispute you couldn’t counter. So...
Marketplace disputes are one of the most underreported yet high-impact revenue problems in ecommerce today. For brands selling across Amazon, Flipkart, and Myntra, dispute losses can quietly account for 2–5% of monthly revenue. For a brand doing ₹50 lakh a month,...
