Empowering Fulfillment in the Philippines and Beyond: Airspeed, a 3rd Party Fulfillment Provider’s, Journey to 99.99%+ Order Fulfillment and 210% Order Growth in 4 Months with Unicommerce

• Centralized System for Unified Customer Experience: – Initially, Airspeed relied on information from their clients’ Warehouse Management Systems (WMS) and had to navigate through various client panels for order processing. This fragmented approach prompted the need for a unified system. Unicommerce, with its open-API capability, came to the rescue.
  Unicommerce not only provided the 3PL provider with a seamless WMS but also integrated with Airspeed’s Order Management System (OMS) – Airlabs. This provided Airspeed with a single window for managing operations efficiently across multiple clients.

• Enhanced Handheld Support for Efficient Batch Inventory Management Inventory Management: – Previously, Airspeed was using handheld devices mainly used for picking and putaway tasks related to SKU serialized inventory. However, recent upgrades by Unicommerce expanded the capabilities of Airspeed by enabling it to use handheld devices for batch/lot inventory.
  This enhancement allowed Airspeed’s warehouse staff to easily perform picking and putaway tasks for batch lot inventory using handheld devices. This reduced the need for manual data entry and lowered the risk of human errors throughout the inventory management process.

• Managing the Needs of Multiple Clients : – Airspeed proudly serves a wide range of brands spanning various industries. These businesses trust Airspeed’s logistics and warehousing proficiency to enhance their supply chain, streamline operations, and guarantee efficient product delivery.
  With Unicommerce’s robust platform, Airspeed now seamlessly manages multiple brands across different categories such as shoes, hardware, cosmetics, etc. This centralized approach allowed the brand to provide tailored solutions to each client, ensuring a smooth and efficient experience for all.
• Streamlined Operational Processes for Returns: – Airspeed understands the importance of smooth post-purchase management for its clients particularly in the e-commerce industry, where the handling of returns is a crucial aspect of customer service. Unicommerce played a pivotal role in helping Airspeed streamline and enhance its post-purchase management processes.
  With Unicommerce’s advanced return management system, the brand was able to implement standardized procedures for initiating, processing, and tracking CIR and RTO returns with remarkable efficiency.
• Tailored Reporting Capabilities : – Airspeed wanted precise insights into various aspects of its operations. To meet their specific requirements, they leveraged Unicommerce with a range of customization options.

  – GRN PO Report: This consolidated report streamlined the tracking of Goods Receipt Notes (GRN) and putaway details alongside relevant Purchase Orders (PO) information, simplifying the process and reducing the need for manual cross-referencing.

  – Picklist Tote Report: This report made a big difference in tracking Airspeed’s operations. Now, they could easily see which picklist corresponded to which tote/pick bucket. This helped them identify situations where items were still in a tote while a picklist was open. It also helped the brand to locate inventory within totes. This report made inventory management much smoother for Airspeed across various brands.

  – Inventory Report: Unicommerce also assisted the 3PL in extending its reporting capabilities by adding the “brand” column to its inventory report. This modification allowed them to download reports based on brands, providing valuable insights into inventory management on a brand-by-brand basis.

• Enhanced Packing Flow: – With the enhanced packing flow provided by Unicommerce, Airspeed can now seamlessly access the picklist immediately after scanning the tote. Earlier, they used to label the tote number on the picklist, and at the invoicing station, the staff would read the picklist from the tote and then proceed with invoicing.
  However, the improved packing flow eliminated the step of reading the picklist at the invoicing station. This has significantly sped up their packing process. This enhancement has not only saved time but has also made their packing process more straightforward and efficient.
• Customized API Solutions: – To fine-tune its order management, Airspeed harnessed the power of customized API solutions offered by Unicommerce. A prime example is the customization of the “get/search sale order” API, where brands can filter orders based on specific criteria such as order statuses and time stamps.
  What this meant for Airspeed is a more efficient and precise process for locating and retrieving specific order data for various clients. Rather than relying on generic search parameters, Airspeed can now fine-tune their searches based on their unique criteria.

• In just four months, this 3PL witnessed an extraordinary surge in sales orders, experiencing a remarkable 210% growth, catapulting from 55,302 to 171,913 orders. Unicommerce adeptly managed this substantial growth, ensuring efficient order processing and customer satisfaction throughout.
• Unicommerce’s robust inventory management system empowered Airspeed to effectively oversee a dynamic inventory of over 286K+ items, providing real-time control and visibility. The end-to-end logistics provider also underwent a significant catalog expansion, registering an impressive 118% increase, now boasting a live SKU count exceeding 12,873 items. This extensive SKU portfolio showcases their remarkable ability to efficiently handle a wide range of products, further solidifying their position as a versatile logistics provider.

Impact Highlights

• 99.99%+ Order Fulfillment Rate
• 118% Increase in Catalog Size
• 210% Sale Order Growth in Just 4 Months
• 286K+ Live Inventory Count
• 12K+ Live SKU Count