NDR is where most cash leaks occur.
Couriers often mark statuses like “customer not reachable,” “address incomplete,” or “door closed” even when customers never received a call.
Without rapid NDR follow-up, orders get unnecessarily RTO’d — directly impacting revenue and customer experience.
You need an automated, structured NDR escalation: instant customer notification, confirmation or correction, address sharing with the courier, and intelligent retries.
YES — How Unicommerce + Shipway Helps 📦
Unicommerce + Shipway close NDR gaps before they turn into RTOs:
- ✅ Automatic NDR follow-ups over WhatsApp and SMS
- ✅ Real-time NDR panel with status and courier feedback
- ✅ Smart retry rules to reduce fake NDR cases
The result? Higher delivery success, faster resolutions, and recovered revenue.
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