Fraud returns are costly and common.
These include empty boxes, old items swapped with new, counterfeit product returns, and tampered packaging. Without photo or video evidence, disputes often go in favor of the customer or courier.
Fraud prevention requires:
- Mandatory return QC
- Evidence capture
- SKU-level matching
- Serial number validation
- Photo proof before issuing refunds
- Courier claim tracking
YES — How Unicommerce + Shipway Helps 🛡️
Unicommerce + Shipway prevent fraud at every step:
- ✅ UniCapture collects photos and videos during return QC
- ✅ OMS validates SKU and serial numbers before re-stocking
- ✅ Shipway logs courier-side exceptions
- ✅ Return reasons and images help contest fake claims
The result? Reduced fraudulent returns, accurate restocking, and better dispute management.
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