Customers expect Amazon-level tracking.
Live updates, push notifications, and clear ETAs are standard expectations. When scaling with multiple couriers, each provides different tracking formats, delays, and accuracy — which can overwhelm customers.
Showing multiple types of tracking pages leads to support tickets like “Where is my order?” skyrocketing.
YES — How Unicommerce + Shipway Helps 🚀
Unicommerce + Shipway standardize and simplify the post-purchase experience:
- ✅ One branded tracking page for all shipments across all couriers
- ✅ Automated notifications via WhatsApp, SMS, and email
- ✅ Accurate status normalization — Shipway cleans courier data
- ✅ Clear ETA and milestones displayed for customers
The result? Fewer support tickets, higher customer satisfaction, and a seamless tracking experience.
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