How a Beloved Leather Bags Brand Achieved a 99.99%+ Fulfillment Rate and Elevated Customer Experience with Unicommerce
What the Brand Achieved Using Unicommerce?
SOI growth increased by 144%
Total inventory managed across channels: 244,789 SKUs
SLA breach rate reduced by 30%
Order-to-dispatch time slashed by 94%
About the Brand – Luxury Leather Bags Brand
A distinguished leader in producing and manufacturing leather bags and accessories, this premium brand has a presence spanning across more than 25 countries, and has earned widespread acclaim for its mindful approach to fashion, particularly its focus on sustainability and innovation.
Each product is crafted, reflecting the brand’s rich heritage of artisanal skill and attention to detail. Moreover, the brand’s commitment to sustainability is evident throughout its production processes, from sourcing eco-friendly materials to implementing ethical manufacturing practices.
With its growing presence across the globe, the brand needed seamless integration of various systems and platforms within its operations. Thus, they partnered with Unicommerce as their technology ally to ensure smooth operations.
Challenges Faced by the Brand
- Needed a Unified Solution for Managing Different Functions – The brand faced a pressing need for a unified cloud-based WMS solution to effectively manage diverse processes like inventory management, order processing, and sales while seamlessly integrating them into an omnichannel framework. With over 100 stores and facilities spread across different locations, the brand required a centralized solution that could provide a comprehensive view of all its operations.
- Requirement of ERP and POS Integrations – A high-end leather fashion brand, with its extensive network encompassing over 100 stores and facilities across diverse locations, faced a crucial demand for robust Enterprise Resource Planning (ERP) and Point of Sale (POS) integration within its e-commerce framework. These integrations were essential to ensure a seamless flow of data and operations between the ERP system, POS terminals, and the entire infrastructure. The brand needed to seamlessly synchronize inventory management, sales transactions, and customer data across all touchpoints.
- Efficient B2B Order Processing – The brand recognized the need to optimize its B2B order processing, particularly concerning shipments through the Blue Dart courier service. The absence of multi-box support for B2B Blue Dart shipments hindered the brand’s ability to efficiently manage orders with parent and child shipments. With a vast network of suppliers and distributors, ensuring accurate tracking and management of each box within a shipment was imperative for operational excellence.
- Custom Invoicing and Reporting Needs – The brand was processing B2B orders with multiple boxes, so they needed to customize invoices, ensuring precision in packaging details while facilitating seamless processing. Also, centralizing the reporting system emerged as a requirement for the brand. This entailed consolidating data from various sources, including reverse pickups, courier returns, inventory management, and transactional records across numerous stores and warehouses.
Solutions Offered by Unicommerce
Moreover, Unicommerce’s omnichannel capabilities helped the brand to seamlessly integrate with various online marketplaces such as Myntra, Amazon, Nykaa, TataCliq, and Shopify. This integration enabled the brand to synchronize inventory, streamline order processing, and enhance sales across multiple channels, ensuring a consistent and seamless customer experience.
- Stable ERP and POS Integrations for Seamless Operations: – Unicommerce successfully delivered two critical integrations essential for seamless operations:
- Microsoft Dynamics for ERP requirements
- Wondersoft for POS requirements
- Streamlined Order Processing for B2B Orders: – This brand required multi-box shipment support for their B2B orders, particularly with Blue Dart courier service. Unicommerce enabled boxing with a pack slip for the brand and efficiently organized the shipment into smaller boxes, with each parent box accompanied by its corresponding child boxes, each equipped with its distinct pack slip. By leveraging Unicommerce, the brand streamlined logistics operations and optimized inventory management for B2B orders. Overall, Unicommerce empowered this well-known brand to achieve operational excellence and drive growth in its B2B business segment.
- Customization in Invoices and Reports: – Unicommerce offered a brand a highly tailored invoicing and reporting features:
- Customized Invoices: – Unicommerce provided flexibility based on interstate and intrastate transactions. Columns were added to invoices to facilitate easy tax calculation, ensuring compliance with regional tax regulations. Additionally, for orders with multiple boxes in B2B transactions, Unicommerce generated customized invoices with detailed packaging information, including a pack slip for each box.
- Customized Reports: – Unicommerce centralized data from various sources, including reverse pickups, courier returns, inventory management, and transactional records across the brand’s extensive network of 100+ stores and warehouses. This centralized reporting system consolidates all relevant data into comprehensive reports, enabling efficient management of return processes, inventory levels, and transactional analysis.
These integrations facilitated real-time data exchange and ensured accurate tracking of sales transactions, inventory levels, and customer information across the brand’s network. With Unicommerce’s stable e-commerce integrations, the brand optimized its operations, enhanced data accuracy, and improved overall efficiency, empowering the brand for continued growth and success.
Impact on the Brand’s Growth
- The brand expanded its product range by 144%, adding more variety to meet customer needs across channels.
- It managed a massive inventory of 244,789 SKUs efficiently, ensuring stock accuracy and availability everywhere.
- Delivery delays dropped by 30%, reducing SLA breaches to just 6%, boosting trust and customer satisfaction.
- Orders were processed and dispatched 94% faster, enabling quicker deliveries and a better buying experience.
- Enhanced operational efficiency through streamlined processes that reduce manual errors and save time.
- Seamless integration with Microsoft Dynamics and Wondersoft for real-time data synchronization and unified workflows.
- Optimized inventory management with support for multi-box shipments, improving stock accuracy and order fulfillment.