How Unicommerce Enabled A Leading Cosmetics Brand to process 1.5 Mn+ items in a month!
Cosmetics industry is growing quite fast with changing consumption patterns & increasing demands from an aspirational young population. Our client, a leading cosmetics brand, has been able to establish its strong presence across 400+ retail outlets, own website and 16+ marketplaces.
Being a leader in the market, the client manages to dispatch over thousands of orders per day, each with a requirement of immediate deliveries & high product quality.
Challenges : Process, Operations & Management
With a collective set of skincare, haircare, oral care, fragrances, & hygiene products, our client wanted to adapt a scalable technology solution to ensure seamless operations across both Online & Offline business to help them boost customer experience.
- Lack of an integrated solution to manage sales across existing systems
- Managing warehouse operations and handling of expirable goods
- Management of sales across multiple marketplaces, websites and stores
- Unorganized stock & order fulfillment processes
- Handling large scale returns and order cancellations
- Error-prone calculations of sales and revenue due to mannual processes
Collaboration with Unicommerce
- Unicommerce helped the client with uninterrupted business operations across online & offline channels by providing seamless integration with their existing Financial ERP & POS System
- Integrations with last-mile delivery partners enabled fulfillment of thousands of orders across channels
resulting in timely deliveries
- Unicommerce’s business intelligent dashboards & reports eliminated manual entry of data at the client’s end improving inventory planning & operational efficiency
- Unicommerce’s Batching solution helped the client manage inventory in batches to sell them on the basis of FEFO – First Expiry First Out
- Complete visibility over expired/soon to expire products helped the client to significantly reduce returns & restrict losses
Results – Then and Now, How the things changed
Post enablement of Unicommerce’s technology solutions, the client has been able to fully automate their business operations across multiple sales channels, maintaining stock freshness and achieving a significant reduction in manpower cost
Unicommerce’s ability to provide hasslefree integrations with leading marketplaces and logistics partners empowered the cosmetics brand to dispatch over 1.5 million items per month and helped with on-time deliveries all from a single unified panel.
Batching solution by Unicommerce helped in handling products in batches. Using FEFO based picking, soon to expire goods were moved out with ease. Detailed reports helped the client to accurately plan and strategize day to day operations to benefit the business.