Omni-Channel Retail Management System to Unify Retail Operations
Seamlessly integrate your physical store and warehouse inventories across all sales channels, optimize order routing, and enable store-to-store transfers for faster deliveries, lower costs, and a better customer experience.
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Why Choose Our Solutions?
End-to-end E-commerce Solution for Building Omnichannel Capabilities
Enhance Order and Inventory Operations Efficiency with Omni-Channel Retail Management System
Unicommerce’s Omnichannel Order and Inventory Management solution offers several advanced features. Enabling centralized management of orders and inventory across online and offline stores, it also provides a unified view of stock availability. The solution also enables efficient routing of online orders to the nearest physical store. With seamless integration of Point of Sales (POS) systems and ERPs, our system supports various use cases like ‘Ship from Store’ and ‘Hyperlocal fulfillment.’ With our comprehensive omnichannel solution, e-retailers can optimize their operations, improve customer satisfaction, and maximize the potential of their online and offline sales channels.
Synchronize Selling on Offline & Online Sales Channels with Omnichannel Retail Management Solution
Making store and warehouse inventory available across all sales channels to maximise sales and inventory turnover.
Let your e-commerce business join hands with the best ERP & POS systems to uncover unlimited possibilities of omnichannel retail.
- Nearest Store Fulfillment
With the omnichannel retail solution, fulfill online orders using the nearest physical store inventory, optimizing delivery times and enhancing customer satisfaction.
- Highly Flexible O2O Commerce
Unicommerce’s omnichannel platform provides seamless integration of offline and online stores including websites and marketplaces to enable perfect O2O commerce.
- Maximize Inventory Turnover
Efficiently make available both physical store and warehouse inventory across all sales channels, maximizing availability and enhancing inventory turnover rates.
- Stable ERP & POS Integrations
All your current ERPs ( Tally, Base, Oracle, Navision, SAP, etc.) get effortlessly integrated into our omnichannel retail software product to avoid any roadblock.
Organize your business operations with omnichannel features that let your customers place orders from anywhere without facing any hassles. Ability to present a more extensive and diverse product selection to end customers, enhancing choice and satisfaction. Provide customers with flexible order interactions, such as the convenience of buying online and returning offline, or vice versa, catering to varied shopping preferences. By adopting omnichannel e-commerce you have access to fulfillment methods, such as store-to-store transfers, nearest store fulfillment, etc. With our omnichannel system, you can ensure that the product gets delivered from the nearest store, resulting in lower delivery times while refining customers’ experience.
Streamline the paramount of e-commerce operations - logistics - by joining hands with the leading last-mile delivery players. Smart routing to fulfill orders from the nearest store or through store-to-store transfers, significantly reducing logistics expenses. Fulfilling online orders directly from the nearest store location minimizes the distance for delivery, leading to lower shipping costs and faster delivery times. Offering customers the option to buy online and pick up in-store eliminates the shipping process entirely for those orders. Saving shipping costs and encouraging additional in-store purchases. Facilitate customers to buy products online and conveniently exchange or return them at a physical store, reducing the complexity and cost of logistics.
Gain a cohesive view of your operations on a routine basis by integrating the data of both offline and online sales with Unicommerce’s centralized system. Omni-RMS merges all offline and online sales channels on one platform, providing a centralized view for order and inventory management. A user-friendly interface that allows brands to easily view all online orders adaptable to various store operational needs. Automatically update return statuses and efficiently restock inventory following quality checks. Orders are rerouted to another store or warehouse if declined or unaddressed, ensuring efficient order fulfillment.
Synchronize Selling on Offline & Online Sales Channels with Omnichannel Retail Management Solution
Making store and warehouse inventory available across all sales channels to maximise sales and inventory turnover.
INTEGRATING CAPABILITIES
Let your e-commerce business join hands with the best ERP & POS systems to uncover unlimited possibilities of omnichannel retail.
- Nearest Store Fulfillment
With the omnichannel retail solution, fulfill online orders using the nearest physical store inventory, optimizing delivery times and enhancing customer satisfaction.
- Highly Flexible O2O Commerce
Unicommerce’s omnichannel platform provides seamless integration of offline and online stores including websites and marketplaces to enable perfect O2O commerce.
- Maximize Inventory Turnover
Efficiently make available both physical store and warehouse inventory across all sales channels, maximizing availability and enhancing inventory turnover rates.
- Stable ERP & POS Integrations
All your current ERPs ( Tally, Base, Oracle, Navision, SAP, etc.) get effortlessly integrated into our omnichannel retail software product to avoid any roadblock.
BETTER CUSTOMER EXPERIENCE
Organize your business operations with omnichannel features that let your customers place orders from anywhere without facing any hassles. Ability to present a more extensive and diverse product selection to end customers, enhancing choice and satisfaction. Provide customers with flexible order interactions, such as the convenience of buying online and returning offline, or vice versa, catering to varied shopping preferences. By adopting omnichannel e-commerce you have access to fulfillment methods, such as store-to-store transfers, nearest store fulfillment, etc. With our omnichannel system, you can ensure that the product gets delivered from the nearest store, resulting in lower delivery times while refining customers’ experience.
SIMPLIFIED LOGISTICS
Streamline the paramount of e-commerce operations - logistics - by joining hands with the leading last-mile delivery players. Smart routing to fulfill orders from the nearest store or through store-to-store transfers, significantly reducing logistics expenses. Fulfilling online orders directly from the nearest store location minimizes the distance for delivery, leading to lower shipping costs and faster delivery times. Offering customers the option to buy online and pick up in-store eliminates the shipping process entirely for those orders. Saving shipping costs and encouraging additional in-store purchases. Facilitate customers to buy products online and conveniently exchange or return them at a physical store, reducing the complexity and cost of logistics.
CENTRALIZED VIEW
Gain a cohesive view of your operations on a routine basis by integrating the data of both offline and online sales with Unicommerce’s centralized system. Omni-RMS merges all offline and online sales channels on one platform, providing a centralized view for order and inventory management. A user-friendly interface that allows brands to easily view all online orders adaptable to various store operational needs. Automatically update return statuses and efficiently restock inventory following quality checks. Orders are rerouted to another store or warehouse if declined or unaddressed, ensuring efficient order fulfillment.
Features of Unicommerce’s Omni-Channel Retail Management System (Omni-RMS) Software
Update the inventory in real-time across multiple locations and sync the stock status to transform your business into an omnipresent empire, resulting in improved customer experience, operational efficiency, reduced costs, maximized sales, customer retention, and product visibility.
Centralized Inventory Management
Manage your inventory operations across multiple sales channels with a unified system panel that lets you harmonize your efforts for both in-store and e-commerce sales.
Smart Order Routing
Allocate online orders to the most suitable fulfillment option, considering factors like warehouse/store proximity, available fulfillment methods, delivery timelines, and inventory levels.
Click & Collect and Try & Buy
Allow your customers to browse through your latest collection via online channels and provide them enough flexibility to pick their choice of product from your retail store nearest to them.
Omnichannel Returns Management
Carry out returns easily with Unicommerce’s omnichannel retail software as it enables unabridged integration of online and physical stores, helping you deal with order returns effectively.
Ship From Store
Optimize order fulfillment by utilizing the nearest store for direct shipping and efficient store-to-store transfers.
Store Processing
User-friendly interface to easily view all online orders. Also receive notifications with product images for precise delivery assurance.
In-Store Endless Aisle
Get full visibility of your inventory across all stores, so that if a particular product is not available in one store, it can be ordered from another store and delivered to the customer.
Seamless POS/ERP Integration
Seamlessly connect both offline stores and warehouse inventory through our advanced POS integrations, enabling a fully integrated and comprehensive omni-channel supply chain.
Omnienabled Marketplace Integrations
Efficiently integrate and display inventory from various warehouses and store locations on omnienabled marketplaces, supported by our marketplace integrations.
Centralized Inventory Management
Manage your inventory operations across multiple sales channels with a unified system panel that lets you harmonize your efforts for both in-store and e-commerce sales.
Smart Order Routing
Allocate online orders to the most suitable fulfillment option, considering factors like warehouse/store proximity, available fulfillment methods, delivery timelines, and inventory levels.
Click & Collect and Try & Buy
Allow your customers to browse through your latest collection via online channels and provide them enough flexibility to pick their choice of product from your retail store nearest to them.
Omnichannel Returns Management
Carry out returns easily with Unicommerce’s omnichannel retail software as it enables unabridged integration of online and physical stores, helping you deal with order returns effectively.
Ship From Store
Optimize order fulfillment by utilizing the nearest store for direct shipping and efficient store-to-store transfers.
Store Processing
User-friendly interface to easily view all online orders. Also receive notifications with product images for precise delivery assurance.
In-Store Endless Aisle
Get full visibility of your inventory across all stores, so that if a particular product is not available in one store, it can be ordered from another store and delivered to the customer.
Seamless POS/ERP Integration
Seamlessly connect both offline stores and warehouse inventory through our advanced POS integrations, enabling a fully integrated and comprehensive omni-channel supply chain.
Omnienabled Marketplace Integrations
Efficiently integrate and display inventory from various warehouses and store locations on omnienabled marketplaces, supported by our marketplace integrations.
Omnichannel Customer Experiences Enhancing Our Visibility on Top Review Forums
“Having Unicommerce as our technology partner for our e-commerce order management has been instrumental in building the right efficiencies in our supply chain operations. ”
“Unicommerce platform helped us to enhance our business potential across multiple marketplaces without much hassle. We are able to scale our business at a speed faster than expected. And the team behind is always helpful in accomplishing our business goals.”
Related Resource on Omnichannel Retail
Omnichannel is the Future: Ship-From-Store Gaining Momentum
A key element of the Omnichannel strategy is the ‘ship-from-store’ model, using physical stores as mini-warehouses to fulfill online orders, dispatching products from the nearest store instead of a warehouse.
E-commerce Omnichannel Retail in India: Challenges & Solutions
To tackle retail challenges in India, an omnichannel strategy is key. Leveraging services like ship-from-store, cross-channel returns, and routing online orders to offline stores drives business success.
Maximizing Efficiency: Implementing Omnichannel Order Management for E-commerce Retailers
Embracing Omnichannel Order Management is essential for thriving in a customer-centric market, offering a competitive edge by optimizing operations, enhancing service, and leveraging data for strategic decisions.
Frequently Asked Questions on Omnichannel Retail
What is Omnichannel Retail?
What is the aim of Omni-Channel Retailing?
What is an Omnichannel Retail Solution?
What is Omnichannel Retail Software?
Why is Omnichannel the future of retail?
What are the features of Omnichannel Retail Software?
How can Omnichannel retail software benefit retailers?
How does Omnichannel retail differ from Multichannel retail?
What are the challenges of implementing an Omnichannel strategy?
How can retailers measure the success of an Omnichannel strategy?
What types of retailers can benefit from Omnichannel retail software?
Is Omnichannel retail software expensive?
Is Omnichannel retail software difficult to implement?
How can retailers choose the right Omnichannel retail software?
Note: Our 3600+ customers include 855 Enterprise ecommerce business and 2770 SMB ecommerce businesses.