Omni-Channel Retail Management System to Unify Retail Operations

Seamlessly integrate your physical store and warehouse inventories across all sales channels, optimize order routing, and enable store-to-store transfers for faster deliveries, lower costs, and a better customer experience.

omnichannel order management
Home > Omnichannel Retail Solutions

3500+

CLIENTS

 

8000+

WAREHOUSES MANAGED

1900+

STORES MANAGED

220+

PLUG-N-PLAY INTEGRATIONS

 

750Mn+

ANNUAL TRANSACTION
RUN RATE

 

Why Choose Our Solutions?

End-to-end E-commerce Solution for Building Omnichannel Capabilities

IMC Chamber of Commerce and Industry recognizes Unicommerce an excelleent platform for e-commerce enablement 2021
Alden recognizes Unicommerce as Innovative technology provider of the years for Omnichannel 2022

Enhance Order and Inventory Operations Efficiency with Omni-Channel Retail Management System

Unicommerce’s Omnichannel Order and Inventory Management solution offers several advanced features. Enabling centralized management of orders and inventory across online and offline stores, it also provides a unified view of stock availability. The solution also enables efficient routing of online orders to the nearest physical store. With seamless integration of Point of Sales (POS) systems and ERPs, our system supports various use cases like ‘Ship from Store’ and ‘Hyperlocal fulfillment.’ With our comprehensive omnichannel solution, e-retailers can optimize their operations, improve customer satisfaction, and maximize the potential of their online and offline sales channels.

Synchronize Selling on Offline & Online Sales Channels with Omnichannel Retail Management Solution

Making store and warehouse inventory available across all sales channels to maximise sales and inventory turnover.

Let your e-commerce business join hands with the best ERP & POS systems to uncover unlimited possibilities of omnichannel retail.

  • Nearest Store Fulfillment

With the omnichannel retail solution, fulfill online orders using the nearest physical store inventory, optimizing delivery times and enhancing customer satisfaction.

  • Highly Flexible O2O Commerce

Unicommerce’s omnichannel platform provides seamless integration of offline and online stores including websites and marketplaces to enable perfect O2O commerce.

  • Maximize Inventory Turnover

Efficiently make available both physical store and warehouse inventory across all sales channels, maximizing availability and enhancing inventory turnover rates.

  • Stable ERP & POS Integrations

All your current ERPs ( Tally, Base, Oracle, Navision, SAP, etc.) get effortlessly integrated into our omnichannel retail software product to avoid any roadblock.

fulfill omnichannel orders with unicommerce omnichannel solutions

Organize your business operations with omnichannel features that let your customers place orders from anywhere without facing any hassles.

  • Wider Product Options

Ability to present a more extensive and diverse product selection to end customers, enhancing choice and satisfaction.

  • Multiple Touchpoints

Provide customers with flexible order interactions, such as the convenience of buying online and returning offline, or vice versa, catering to varied shopping preferences.

  • Fulfillment Options

By adopting omnichannel e-commerce you have access to fulfillment methods, such as store-to-store transfers, nearest store fulfillment, etc.

  • Faster Deliveries

With our omnichannel system, you can ensure that the product gets delivered from the nearest store, resulting in lower delivery times while refining customers’ experience.

organize your business operations with omnichannel features

Streamline the paramount of e-commerce operations - logistics - by joining hands with the leading last-mile delivery players.

  • Lower Logistics Cost 

Smart routing to fulfill orders from the nearest store or through store-to-store transfers, significantly reducing logistics expenses.

  • Hyper Local Fulfillment

Fulfilling online orders directly from the nearest store location minimizes the distance for delivery, leading to lower shipping costs and faster delivery times.

  • Buy Online, Collect Offline

Offering customers the option to buy online and pick up in-store eliminates the shipping process entirely for those orders. Saving shipping costs and encouraging additional in-store purchases.

  • Buy Online, Exchange/Return Offline

Facilitate customers to buy products online and conveniently exchange or return them at a physical store, reducing the complexity and cost of logistics.

streamline the paramount of e-commerce operations - logistics

Gain a cohesive view of your operations on a routine basis by integrating the data of both offline and online sales with Unicommerce’s centralized system.

  • Cross-channel Order and Inventory

Omni-RMS merges all offline and online sales channels on one platform, providing a centralized view for order and inventory management.

  • Order Visiblity

A user-friendly interface that allows brands to easily view all online orders adaptable to various store operational needs.

  • Automatic Returned Inventory Update

Automatically update return statuses and efficiently restock inventory following quality checks.

  • Order Hopping

Orders are rerouted to another store or warehouse if declined or unaddressed, ensuring efficient order fulfillment.

integrating the data of both offline and online sales

Synchronize Selling on Offline & Online Sales Channels with Omnichannel Retail Management Solution

Making store and warehouse inventory available across all sales channels to maximise sales and inventory turnover.

INTEGRATING CAPABILITIES

Let your e-commerce business join hands with the best ERP & POS systems to uncover unlimited possibilities of omnichannel retail.

  • Nearest Store Fulfillment

With the omnichannel retail solution, fulfill online orders using the nearest physical store inventory, optimizing delivery times and enhancing customer satisfaction.

  • Highly Flexible O2O Commerce

Unicommerce’s omnichannel platform provides seamless integration of offline and online stores including websites and marketplaces to enable perfect O2O commerce.

  • Maximize Inventory Turnover

Efficiently make available both physical store and warehouse inventory across all sales channels, maximizing availability and enhancing inventory turnover rates.

  • Stable ERP & POS Integrations

All your current ERPs ( Tally, Base, Oracle, Navision, SAP, etc.) get effortlessly integrated into our omnichannel retail software product to avoid any roadblock.

fulfill omnichannel orders with unicommerce omnichannel solutions

BETTER CUSTOMER EXPERIENCE

Organize your business operations with omnichannel features that let your customers place orders from anywhere without facing any hassles.

  • Wider Product Options

Ability to present a more extensive and diverse product selection to end customers, enhancing choice and satisfaction.

  • Multiple Touchpoints

Provide customers with flexible order interactions, such as the convenience of buying online and returning offline, or vice versa, catering to varied shopping preferences.

  • Fulfillment Options

By adopting omnichannel e-commerce you have access to fulfillment methods, such as store-to-store transfers, nearest store fulfillment, etc.

  • Faster Deliveries

With our omnichannel system, you can ensure that the product gets delivered from the nearest store, resulting in lower delivery times while refining customers’ experience.

organize your business operations with omnichannel features

SIMPLIFIED LOGISTICS

Streamline the paramount of e-commerce operations - logistics - by joining hands with the leading last-mile delivery players.

  • Lower Logistics Cost 

Smart routing to fulfill orders from the nearest store or through store-to-store transfers, significantly reducing logistics expenses.

  • Hyper Local Fulfillment

Fulfilling online orders directly from the nearest store location minimizes the distance for delivery, leading to lower shipping costs and faster delivery times.

  • Buy Online, Collect Offline

Offering customers the option to buy online and pick up in-store eliminates the shipping process entirely for those orders. Saving shipping costs and encouraging additional in-store purchases.

  • Buy Online, Exchange/Return Offline

Facilitate customers to buy products online and conveniently exchange or return them at a physical store, reducing the complexity and cost of logistics.

streamline the paramount of e-commerce operations - logistics

CENTRALIZED VIEW

Gain a cohesive view of your operations on a routine basis by integrating the data of both offline and online sales with Unicommerce’s centralized system.

  • Cross-channel Order and Inventory

Omni-RMS merges all offline and online sales channels on one platform, providing a centralized view for order and inventory management.

  • Order Visiblity

A user-friendly interface that allows brands to easily view all online orders adaptable to various store operational needs.

  • Automatic Returned Inventory Update

Automatically update return statuses and efficiently restock inventory following quality checks.

  • Order Hopping

Orders are rerouted to another store or warehouse if declined or unaddressed, ensuring efficient order fulfillment.

integrating the data of both offline and online sales

Features of Unicommerce’s Omni-Channel Retail Management System (Omni-RMS) Software

Update the inventory in real-time across multiple locations and sync the stock status to transform your business into an omnipresent empire, resulting in improved customer experience, operational efficiency, reduced costs, maximized sales, customer retention, and product visibility.

Centralized Inventory Management

Manage your inventory operations across multiple sales channels with a unified system panel that lets you harmonize your efforts for both in-store and e-commerce sales.

Smart Order Routing

Allocate online orders to the most suitable fulfillment option, considering factors like warehouse/store proximity, available fulfillment methods, delivery timelines, and inventory levels.

Click & Collect and Try & Buy

Allow your customers to browse through your latest collection via online channels and provide them enough flexibility to pick their choice of product from your retail store nearest to them.

Omnichannel Returns Management

Carry out returns easily with Unicommerce’s omnichannel retail software as it enables unabridged integration of online and physical stores, helping you deal with order returns effectively.

Ship From Store

Optimize order fulfillment by utilizing the nearest store for direct shipping and efficient store-to-store transfers.

Store Processing

User-friendly interface to easily view all online orders. Also receive notifications with product images for precise delivery assurance.

In-Store Endless Aisle

Get full visibility of your inventory across all stores, so that if a particular product is not available in one store, it can be ordered from another store and delivered to the customer.

Seamless POS/ERP Integration

Seamlessly connect both offline stores and warehouse inventory through our advanced POS integrations, enabling a fully integrated and comprehensive omni-channel supply chain.

Omnienabled Marketplace Integrations

Efficiently integrate and display inventory from various warehouses and store locations on omnienabled marketplaces, supported by our marketplace integrations.

 

Omnichannel Customer Experiences Enhancing Our Visibility on Top Review Forums

Unicommerce warehouse management system rating Capterra, G2, Gartner Rating
Unicommerce Warehouse management system rating on Gartner, G2, Software Suggest

Enabling Leading Brands to Craft a Smooth Omnichannel Shopping Experience

“Having Unicommerce as our technology partner for our e-commerce order management has been instrumental in building the right efficiencies in our supply chain operations. ”

Avinash Dhagat

Vice President, Honasa Consumer Pvt. Ltd

“Unicommerce platform helped us to enhance our business potential across multiple marketplaces without much hassle. We are able to scale our business at a speed faster than expected. And the team behind is always helpful in accomplishing our business goals.”

Vasant Nangia

CEO, Chumbak

Related Resource on Omnichannel Retail

E-commerce Omnichannel Retail in India: Challenges & Solutions

Through omnichannel retail, you can not only get new customers within the same marketplace but also retain old customers. This helps you instantly shoot up your business sales and growth.

Maximizing Efficiency: Implementing Omnichannel Order Management for E-commerce Retailers

Omnichannel Order Management is a holistic approach to handling and fulfilling customer orders across all available sales channels in a seamless and coordinated manner.

Try These 5 Omni-channel Retail Strategies to Delight the Customers

Innovations in retailing is an ongoing thing. Every change churns the industry and what remains is, time and place tested lessons. Technology has placed a long drawn bet on the retail sector that is continually endeavouring to upgrade its customer-focus in unique ways.

Frequently Asked Questions on Omnichannel Retail

What is Omnichannel Retail?

Omnichannel retail is a strategy that involves providing customers with a seamless and integrated shopping experience across multiple channels, such as in-store, online marketplaces, and D2C websites.

What is the aim of Omni-Channel Retailing?

Omnichannel retail aims to create a unified and personalized experience for customers, resulting in higher customer satisfaction, loyalty, and sales. The goal is to break down the barriers between channels and create a cohesive experience that meets customers’ needs and expectations.

What is an Omnichannel Retail Solution?

Omnichannel retail solutions are software platforms designed to enable retailers to provide a seamless and integrated shopping experience across multiple channels. These solutions typically include inventory management, uplifting order fulfillment, and managing post-purchase experience.

What is Omnichannel Retail Software?

Omnichannel retail software is a platform that helps retailers manage their online and offline sales channels in a unified and integrated manner. Enabling retailers to deliver a seamless post-purchase experience across multiple channels.

Why is Omnichannel the future of retail?

Omnichannel is the future of retail because it integrates digital touchpoints and provides customers with a seamless and consistent shopping experience across all sales channels. This leads to increased customer satisfaction, brand loyalty, and, ultimately, revenue for retailers.

What are the features of Omnichannel Retail Software?

Omnichannel retail software typically includes features such as centralized inventory management, omnichannel order allocation, hassle-free returns management, and point-of-sale systems that are integrated across all sales channels.

How can Omnichannel retail software benefit retailers?

Omnichannel retail software can benefit retailers by optimizing their inventory levels, reducing stockouts and overstock, and increasing sales. It can also streamline operations, reduce costs, and improve efficiency, making it a valuable investment for retailers looking to grow their businesses.

How does Omnichannel retail differ from Multichannel retail?

Multichannel retail refers to offering products and services through multiple channels like online websites and offline stores, while Omnichannel retail focuses on creating a seamless and integrated customer experience across all available sales channels.

What are the challenges of implementing an Omnichannel strategy?

The major challenges of implementing an omnichannel strategy include integrating multiple channels and systems, ensuring data accuracy and consistency, managing inventory across channels, and providing a seamless customer experience.

How can retailers measure the success of an Omnichannel strategy?

Retailers can measure the success of an Omnichannel strategy by tracking key performance indicators such as customer engagement, conversion rates, average order value, and customer lifetime value across all channels. They can also monitor inventory levels, stockouts, and returns.

What types of retailers can benefit from Omnichannel retail software?

Any type of retailer, whether they are brick-and-mortar stores, e-commerce businesses, or a combination of both, can benefit from Omnichannel retail software. This includes retailers in various industries, such as fashion, electronics, home goods, and more.

Is Omnichannel retail software expensive?

The cost of omnichannel retail software can vary depending on the specific features and functionalities required. Generally, it can be expensive due to its complexity and ability to integrate multiple channels. However, some affordable options may exist, depending on the business needs and budget.

Is Omnichannel retail software difficult to implement?

Implementing omnichannel retail software can be a complex process as it requires integration across multiple channels, data sources, and systems. However, with proper planning and a competent team, the implementation process can be smooth.

How can retailers choose the right Omnichannel retail software?

Retailers can choose the right omnichannel retail software by identifying their business needs, evaluating software features, and assessing technology provider’s reputation and support. Testing the software with a pilot project or free trial can help assess its suitability.

Streamline Inventory and Order Management with Omnichannel Retail Solutions!





    Note: 743 enterprise clients and 2,830 SMB clients as of the quarter ended September 30, 2023