Omnichannel:
Online to Offline

Unicommerce’ extended features like Click & Collect, Reserve & Collect
allows customers to browse through latest collections of brand online and
provides enough flexibility to the customers to later pick their choice of product from brand’s retail store nearest to them.

Unicommerce provides key features to enable offline “touchpoints” for a customer looking to experience a brand in an omnichannel way. The customers have the flexibility of browsing through latest collection of productions, but eventually making the purchase decision by having the “touch and feel” of the product as well as the brand through the offline store.

Delivery from Nearest store:

You can setup the system to ensure that the product gets delivered from the nearest store, ensuring lower delivery times leading to superior customer experience. The system can be setup based on pincodes, city, state etc., in addition to defining the priority of stores so as to control the fulfillment experience. The store operations staff can do all the order processing on a mobile app, which can be easily setup in the store, or integrated with the Point of Sale solution

Pick up from Nearest store:

The solution can also provide the flexibility of customer to pick up the goods from the nearest store, in order to ensure that the customer has the flexibility of exchanging or returning the product, if there are any size or colour issues. In addition, the store manager gets a chance to upsell the walk-in customer by showcasing many more things that the brand has to offer through a “touch and feel” experience

Order online, Return offline

The solution enables the brands to accept returns or exchanges offline from a customer who has ordered online. This allows the the store sales person to have a deeper interaction with the customer, ensuring chances of upsell.

We are also integrated with leading Point of Sale systems (Ginesys, Logic etc.) as well as ERP systems (Microsoft AX, Microsoft Navision, SAP, Oracle etc.) to ensure that the online and offline systems are always in sync, in terms of inventory and order management.

The brands using "Online to Offline" functionality have observed the following benefits:

Lowered delivery costs by 20-25%

Sales increase of 4-5% due to upselling of walk-in customers

Manage online and offline orders on a single screen

Quick and easy prints of labels, invoices and manifests through a mobile app, which can be used at the store

Single “source of truth” for customer behaviour, as it fully captures the behaviour of the customer across both online and offline channels

Real-time inventory syncing of offline stores with online channels

Our Clients

Unicommerce Clients
Checkout Our Products

See our products live in action along with our experts.

What Our Clients Are Saying?

With Unicommerce on board we aim to further strengthen our Omni Channel capabilities & this will also help us follow a systematic approach for our Order System Management. With a proven track record in the Fashion sector, we are glad to have Unicommerce as our Technology Partner

Prashant Bokli
Head of IT, Being Human

It has always been difficult to manage customer journeys (coming via our own brands’ outlets, website, marketplaces, etc.) in our system. With Unicommerce streamlining our marketplace operations, it was a natural choice for us to extend this solution to our offline stores, given the robust inventory management and integration capabilities of the tool.

Saurabh Bansal
Head of Omnichannel and E-commerce, TCNS

Partnering with Unicommerce will give us an edge in e-commerce space to manage returns, just in-time inventory, direct drop ship and enable coordination with sellers through integrated management system.

Pratik Gupta
Co-founder, Wadi.com
Checkout Our Products

See our products live in action along with our experts.

Request A Demo

Unicommece’s multi-channel management system is a value-add to your retail operations structure; enhancing and fine-tuning the every-day business operations.
We believe in delivering what we promise. Call us to fix an appointment for a demo and more details.

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