In 2025, efficient order processing isn’t just an advantage, it’s a necessity.
The global Order Management Software market is expected to reach USD 5.4 billion by 2028, growing at a CAGR of 10.2% (2023–2028) (Source: MarketsandMarkets).
Yet, 65% of eCommerce businesses say that manual order tracking leads to delayed shipments and customer dissatisfaction (Shopify Plus Report). Businesses adopting AI-based order management systems have seen up to 35% faster fulfillment speed and 25% fewer order errors (Deloitte Digital, 2024).
In the fast-moving world of e-commerce, even one delayed order can damage customer trust, hurt repeat purchases, and increase operational costs. That’s why choosing the right Order Management Software is no longer optional it’s foundational.
A powerful Order Management System for eCommerce ensures a smooth flow of orders from cart to customer without manual bottlenecks, missed updates, or human errors.To help you choose the right one, we’ve curated a list of the best Order Management Software in India (2025) — complete with features, benefits, ratings, and ideal use-cases. Whether you’re a D2C brand, marketplace seller, or multi-channel retailer, this guide will help you find the perfect fit for your business needs.
What is an Order Management System for E-commerce?
An Order Management System (OMS) is software that automates the full lifecycle of a sales order from capture and validation to fulfillment, tracking, and returns.
By centralizing orders from multiple sales channels, syncing inventory across locations, and automating fulfillment rules, the system becomes the backbone of modern eCommerce operations.
Modern Order Management Software supports:
- Multichannel order consolidation (website, marketplaces, offline stores)
- Real-time inventory visibility and allocation
- Automated logistics routing and label generation
- Return and exchange management
- Analytics dashboards and workflow customization
Why Businesses Need an Order Management System for eCommerce
Manual order tracking can delay shipments and harm customer trust. Studies show that 38% of online shoppers abandon purchases due to confusing delivery timelines (Baymard Institute).
Retailers using automated order management software save 20–30% in operational costs (McKinsey & Co.). Additionally, omnichannel retailers with integrated order management systems achieve 45% higher customer retention than those relying on manual processes (Statista, 2025).
Key Benefits:
- Faster fulfillment and fewer errors
- Scalable operations for multi-channel growth
- Data-driven insights to optimize performance
- Improved customer satisfaction and repeat sales
Top 20 Order Management Software in India for 2025
Below is a shortened overview of 20 top platforms each described with key strengths, ideal use-cases, ratings and pros/cons.
1. Unicommerce – Leading Order Management Software for Indian E-commerce
Unicommerce offers end-to-end order management for multi-channel retail businesses, integrating with 140+ leading marketplaces like Amazon, Flipkart, and Myntra. It provides complete visibility across all sales channels through a centralized platform, from order creation and packing to dispatch and returns. Capable of handling 10–10L+ orders a month, Unicommerce is trusted by 10,000+ brands and enterprises including FabIndia, TCNS, Redchief, Mamaearth, Urban Company, and Boat. Powering nearly 20–25% of all e-commerce dropship shipments in India, the platform has processed over 259 Mn+ order items to date.
Best for: Multi-channel Indian brands
Highlights: Supports 140+ marketplace integrations, handles high-volume orders (>10 lakh/month).
Key strengths: Bulk order processing, automated routing, analytics dashboard.
Ratings: Gartner 4.6; Capterra 4.2; G2 4.5.
Pros: Fast integrations, strong support. Cons: Implementation may take time.
2. Increff
Simplify every stage of order management from order capturing, tracking, to dispatch. You can hop orders in the shortest time and also prevent unexpected downtime & loss in sales opportunities with strong tech support. Leading client base like Puma, Crocs, and Hobli trust Increff for streamlined order management.
Best for: D2C and fashion brands
Strengths: Inventory visibility, data-driven SKU decisions, smart routing.
Ratings: Gartner 4.7; G2 4.5.
Pros: High efficiency; Cons: Limited report customisation.
3. SAP Commerce Cloud
SAP Commerce Cloud offers a single source of truth for omnichannel order management with seamless integration, centralized processing, and consistent order orchestration. It helps reduce costs, improve agility, and boost customer satisfaction through better order routing and analytics. Leading brands like CHRIST, ALGO Group, and Coca-Cola HBC rely on SAP Commerce Cloud for efficient fulfillment across channels.
Best for: Large enterprises
Strengths: Unified order orchestration, high-level analytics, ERP integration.
Ratings: G2 4.5.
Cons: High cost and complex setup.
4. Linnworks
Linnworks can make your order processing smooth and more efficient with its various capabilities, like automatically allocating orders to the batches that need to go out first. You can also define the criteria for packing to ensure the best fit, and you can also speed up the fulfillment process by assigning preferred carriers. Linnworks has a vast clientele, including Beviqua, Red Label outlet, Tru Tension, etc.
Best for: Brands using multiple channels + preferred carriers
Strengths: Smart pick/pack/dispatch logic, carrier integrations.
Ratings: G2 4.5.
Cons: Slower channel integration, some bugs.
5. Brightpearl
Brightpearl is another excellent order management software system with great features, helping multichannel sellers organize client orders. Brightpearl has successfully supported well-known brands like Wild Rye, Baby & Co, Cleva, and many others, making it a trusted choice for growing e-commerce businesses.
Best for: Growing omnichannel sellers
Strengths: Marketplace integrations (Magento, Shopify, Amazon), real-time tracking.
Ratings: G2 4.5.
Cons: Fewer marketplace connections than leaders.
6. Veeqo
Veeqo is an all-in-one order management system with 21+ integrations. It lets you automate workflows based on triggers like delivery option, value, or weight, and streamline fulfillment with automatic inventory updates, digital picking, built-in shipping, and return management. Brands like Mirror Deco, TCO, and Indigo Herbs rely on Veeqo for smooth order processing.
Best for: Brands with shipping-heavy workflows
Strengths: Built-in shipping software + OMS features.
Ratings: G2 4.5.
Cons: Some integration/interface issues.
7. ShipStation
A retailer needs the right software system, and ShipStation is an excellent option. It is an order fulfillment and inventory management software system. In addition, it’s a shipping hub for eCommerce businesses. ShipStation supports businesses of all sizes, including Spigen, Clean Cause, Henry House of Coffee, and Wondercide.
Best for: Small to mid-sized sellers
Strengths: Order import + multi-store support + label generation.
Ratings: Capterra 4.6; G2 4.5.
Cons: Lacks advanced features for complex workflows.
8. Zoho Order Management
Zoho Order Management is the safest platform to handle orders from prominent digital sales channels. It works with 30 shipping services to offer shipping rates based on real-time information from every affiliated company, selecting the best offers in a seamless process. Some of the leading clients of Zoho Order Management are Element, NZ BBQ, Home, etc.
Best for: SMBs seeking cost-effective OMS
Strengths: Good integration with Amazon/eBay/Shopify, reorder alerts.
Ratings: Capterra 4.5; G2 4.5.
Cons: Limited manual shipment tracking and deep analytics.
9. Cin7
Cin7 is another order management tool with excellent features for bigger eCommerce companies. Cin7 provides an omnichannel experience and integrates with a multitude of relevant tools, such as accounting, shipping, CRM platforms. You can use it to connect to different locations for selling, alongside automated shipping, and keep the accounting in order.
Best for: Larger omnichannel retailers
Strengths: Retail + wholesale + online order management.
Ratings: Capterra 4.3.
Cons: Interface less modern; steeper learning curve.
10. IBM Sterling Order Management
IBM Sterling is a cloud-based order management tool that enables complex omnichannel fulfillment with real-time inventory and warehouse visibility. It unifies all sales channels on one platform for accurate tracking and seamless coordination with 3PLs. Leading clients include Tesco, Starbucks, JFE Steel, and BJ’s Wholesale Club.
Best for: Very large enterprises with global operations
Strengths: Omnichannel, AI-powered insights, high complexity workflows.
Ratings: G2 4.5.
Cons: Expensive, requires heavy configuration.
11. NetSuite
Netsuite automates the entire lifecycle of an order, ensuring consistent and efficient order management across all sales channels. It caters to every stage of order management, including order capture and validation, order release, and shipment confirmation. You can track and manage the fulfillment across all sales channels and ensure that the order moves quickly and efficiently on all of them by having centralized control in one place. Netsuite supports a vast client base, including Cigniti, Jeena, Manglam Electricals, etc.
Best for: Firms needing full ERP + OMS
Strengths: End-to-end order lifecycle automation.
Ratings: Capterra 4.2.
Cons: High total cost, over-spec for smaller firms.
12. Kibo Order Management
Optimize your order management with Kibo. It is designed to provide a flexible & scalable solution that adapts to different business requirements. You can scale your business by selling across multiple channels while maintaining real-time inventory visibility and making confident, data-driven decisions. Total Wine & More, Ace Hardware, Yamaha, PLAYBOY are some of the clients using Kibo.
Best for: Scalable, flexible order management
Strengths: Real-time inventory, order splitting, multi-channel.
Cons: Complex setup; limited small-business focus.
13. Jetform
Jetforms automates your order management process, removing the scope of errors that can occur due to manual management. The best part is that you can create custom orders and send them to all parts of your system with just one click.
Best for: Highly customisable order workflows
Strengths: Template-based automation for order creation & tracking.
Ratings: Capterra 4.7.
Cons: Mobile templates not always optimised.
14. OMSGuru
With OMSGuru, you can easily run multichannel businesses with a centralized inventory view and powerful integrations. You can actually save your time by automating the manual process and investing it in other important strategic activities. You can grow your business by making data-driven decisions.
Best for: Brands needing centralised view + 3PL integration
Strengths: Strong analytics, multi-user support.
Ratings: G2 4.7.
Cons: Less intuitive search/UX.
15. Anchanto
Anchanto is a one-stop order management solution that lets you control the entire order lifecycle and easily adapt to your existing workflows. As you expand to other channels, it can create a strong back-end infrastructure and make your system work in sync so you can handle every aspect of e-commerce operations functionality. L’Oréal, HP, Panasonic, Nestle, and DHL are some of the leading clients of Anchanto.
Best for: Southeast Asia + India brands expanding regionally
Strengths: Smart routing, automatic catalog sync, kit/bundle management.
Ratings: G2 4.0.
Cons: Occasional performance lags in high season.
16. Extensiv
Extensiv lets you create a central hub for your team to manage your entire e-commerce business. You can ensure that you always have stock with your evolving and expanding operations so you can always deliver a perfect post-purchase experience to your customers from cart to delivery.
Best for: Sellers upgrading from legacy systems
Strengths: Dashboard view across channels, autopilot order processing.
Ratings: G2 4.5.
Cons: Feature refinement slower than top tier.
17. Vin eRetail (Vinculum)
Vinculum has a highly flexible and modular order management system that can align with your business needs in 2025. It provides real-time visibility to manage and fulfill B2B & B2C orders and returns across various sales channels reliably and cost-effectively at a unified platform. Jockey, Fabindia, Decathlon, Brills are some of the clients using Viniculum.
Best for: High-volume Indian brands
Strengths: Real-time B2B/B2C order fulfilment, strong integrations.
Ratings: Capterra 4.6.
Cons: Reports of downtime; limits on bulk upload size.
18. QuickBooks Enterprise (Order module)
Manage all aspects of sales order fulfillment with QuickBooks Enterprise. It offers a powerful solution to efficiently manage the order fulfillment process and automate several steps of order fulfillment via capabilities like picking and packing instructions to a mobile barcode scanner.
Best for: SMBs already using QuickBooks suite
Strengths: Picking/packing via mobile barcode, shipping label generation.
Ratings: Capterra 4.5.
Cons: Manual updates still required; less full-scale OMS features.
19. BigCommerce (Built-in OMS)
BigCommerce is a comprehensive eCommerce solution that helps a retail store with the prerequisite tasks. From establishing the online store to managing sales, it does everything for the retail store. It’s a great option for budding eCommerce entrepreneurs starting from scratch. Karava, Lekker Home, Wheels & Wings are some of the clients using BigCommerce.
Best for: Emerging e-commerce brands
Strengths: Website + cart + simplified order workflows.
Ratings: G2 4.0.
Cons: Not as feature-rich as dedicated OMS tools.
20. Conexiom
For B2B sales, Conexiom is the ultimate platform that receives orders through email. It comprises different features to release orders, build pricing agreements, and create quotes automatically. With the ability to identify sales orders through emails, this tool structures the data to allow the automatic entry of details into the ERP or any other system.
Best for: B2B order automation
Strengths: Auto entry of orders from email, supply-chain focus.
Ratings: Capterra 4.7.
Cons: More specialised; less focused on pure retail e-commerce.
Benefits of Using Order Management Software
Businesses leveraging centralized order and inventory systems experience up to 50% faster order-to-delivery cycles (Gartner, 2024).
Moreover, 80% of eCommerce businesses report that automation improves customer satisfaction and reduces return rates by 15–20% (BigCommerce Data Report, 2024).
Core Benefits:
- Unified view of orders, inventory, and fulfillment
- Faster “order to ship” cycles
- Smart routing and reduced logistics costs
- Analytics-driven operational optimization
- Flexible workflows for unique business models (B2B, D2C, dropshipping, etc.)
Market Trends in 2025
The Order Management Software landscape is evolving rapidly.
By 2025, over 70% of D2C brands will adopt cloud-based order management systems for better scalability and integration (PwC eCommerce Outlook 2025).
With the rise of AI and predictive analytics, delivery delays will drop by 40% (Forrester, 2025), while real-time inventory syncing across multiple sales channels will reduce stockouts by up to 30% (IBM Retail Insights, 2024).
These innovations make the Order Management System for eCommerce a strategic differentiator for high-growth brands.
How to Choose the Right Order Management System for Your Business
When selecting your next Order Management Software, evaluate:
- Integration Ecosystem: Does it sync with your marketplaces, ERP, and logistics partners?
- Scalability: Can it handle seasonal peaks and growth?
- Automation: Does it enable smart routing and workflow rules?
- Visibility: Real-time tracking for orders, inventory, and returns.
- Ease of Support: Onboarding speed, training, and customer service quality.
- Cost vs. ROI: Focus on total value, not just pricing.
Conclusion — The Future of eCommerce Order Management
By 2027, 90% of eCommerce companies will adopt some form of automated order management system to stay competitive (Statista).
Brands that invest in modern order management tools experience a 4.5x higher ROI compared to those using legacy systems (Accenture, 2024).
In India’s dynamic 2025 eCommerce ecosystem, the right Order Management Software empowers brands to fulfill faster, scale efficiently, and build stronger customer loyalty.
Choose the system that aligns with your business size, channel mix, and growth goals — and turn your order operations into a true competitive edge.
FAQs
What is Order Management Software and how does it work?
Order management software is a digital solution that helps eCommerce businesses manage every step of the order lifecycle from receiving and processing orders to shipping and returns. It centralizes inventory, automates workflows, and ensures smooth fulfillment across multiple sales channels.
Why do eCommerce businesses need an Order Management System?
An Order Management System ecommerce streamlines operations by syncing orders from websites, marketplaces, and offline stores. It helps reduce errors, improve delivery speed, and enhance customer satisfaction by providing real-time order tracking and inventory visibility.
The best order management software offers multichannel order syncing, automated invoicing, smart routing, real-time stock updates, and analytics dashboards. Integration with courier partners, ERPs, and CRMs is also crucial for seamless fulfillment.
When selecting an order management system ecommerce, consider scalability, integration options, automation capabilities, user interface, customer support, and total cost of ownership. The right system should match your business size, sales volume, and fulfillment model.
Using advanced order management software reduces manual errors, speeds up shipping, enhances customer experience, and supports business growth. It also provides complete visibility of orders and inventory, helping brands optimize operations and cut fulfillment costs.
What are the key features of good Order Management Software?
How to choose the right Order Management System for eCommerce?
What are the benefits of using Order Management Software for online stores?